Who we areBitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of&nbsp;600+&nbsp;people who represent more than&nbsp;50&nbsp;nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over&nbsp;3&nbsp;million users and operates across multiple&nbsp;hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!Would you like to work for Europe’s leading fintech company? We are looking for hands-on interns to come join our international team. As an intern at Bitpanda, you won’t be fetching coffees, you’ll be getting full insights into working in a fast-paced scale-up, learning from the best in the industry! We also offer team bootcamps to learn more about the agile work environment, task management, blockchain technology and more!Start date:&nbsp;1 February 2022 End date:&nbsp;15 August 2022 Working Hours:&nbsp;40 hoursYour Mission During your time at Bitpanda, you will help us to improve our social media channels in various ways. Part of your mission will be to help our users with their questions and further strengthen our community.What you’ll do <ul><li>Utilise email or live chat to respond to client requests regarding issues with their account or the platform</li><li>Manage the documentation processes and improve it for your assigned topics by integrating new content and/or adapting outdated parts</li><li>Be the voice of the related user groups, evaluate feedback and take responsibility for internal escalation within the Community team</li></ul>Who are you <ul><li>Passionate about blockchain and FinTech</li><li>Be a team player and able to adapt to a fast-changing environment</li><li>Experience with Telegram and other Social Media Channels</li><li>Excellent writing and communication skills in&nbsp;English&nbsp;and&nbsp;German&nbsp;are&nbsp;required&nbsp;(C2 level), any additional languages are a plus</li></ul>What’s in it for you <ul><li>Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included!&nbsp;</li><li>An attractive individual stock option plan in a high growth company, and a competitive salary</li><li>Exclusive premiums when trading on Bitpanda</li><li>Occasional company-wide and team events&nbsp;- both in-person and virtually!</li><li>Learning &amp; development opportunities</li><li>A brand new, optimised-for-hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)</li><li>Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand</li><li>A global Bitpanda team of fast-moving, talented,&nbsp;“roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working.</li></ul>And, above all, the opportunity to learn &amp; grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform.&nbsp;Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

Internship - Customer Support - Community

We’re SwissBorg, a fintech startup headquartered in Switzerland.Our flagship product, the&nbsp;SwissBorg app, offers over 450,000+ users the best price and liquidity&nbsp;across 15 fiat and 12 cryptos, as well as giving them the opportunity to&nbsp;earn passive income with our new Smart Yield account. And the community&nbsp;is growing fast, with over $1 billion in assets under management,&nbsp;weekly volume of over 250 million, and over 20,000 Premium users. But that’s just the start in&nbsp;our mission to democratise wealth management by building products that&nbsp;allow individuals to manage their crypto assets at a touch of a finger.&nbsp;Whether you’re in Andorra or Zimbabwe, and whether your portfolio is&nbsp;worth one dollar or a million, SwissBorg gives you the best tools to&nbsp;learn about digital currencies and manage your wealth.And this is where you come in... Due to the growth of our&nbsp;business, SwissBorg is offering an opportunity for a CS Agent to join&nbsp;our Community Success team in Tallinn. If you like to help others, seek&nbsp;to understand and are hard working experienced customer service agents&nbsp;speaking French, it’s your chance to join and be part of the new&nbsp;financial era from behind the scenes. Why you should apply:<ul><li>Freedom to build up the company that you’ve dreamed of</li><li>Learn with (cool) experts in finance, engineering, AI, psychology and business</li><li>CHSB bonus based on our meritocratic system</li><li>We'll provide you with a Macbook and a cutting edge tech stack to help you do your best work</li><li>Flexible work hours</li><li>Annual team retreats with colleagues around the world.</li><li>Continuous learning and development opportunities </li></ul>Oh and are you planning on&nbsp;having a kid? That’s great! We have a bunch of those: you’ll get time&nbsp;off to enjoy that (other) adventure!At SwissBorg, we embrace&nbsp;diversity. We strongly believe that getting to the best outcomes&nbsp;requires different perspectives and backgrounds. We’re committed to&nbsp;openness, curiosity and creating an inclusive culture as we know that&nbsp;diverse teams build better products and generate better ideas. We&nbsp;strongly encourage applications from everyone regardless of race,&nbsp;religion, colour, national origin, gender, sexual orientation, age,&nbsp;marital status, or disability status.

French Customer Service Agent

<h5>What We’re Looking For</h5>You are passionate about Web3 and are familiar with The Graph. You are savvy about blockchains and APIs, with knowledge of subgraphs. You are driven and committed to developing optimal experiences for engineers and users. You excel in client-facing roles and are ready to work with the best Web3 projects globally.<h5>Responsibilities</h5><ul><li>Review all of the external channels for The Graph and be extremely present and responsive</li><li>Being helpful to all users of The Graph and ensuring each has a positive experience</li><li>Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph</li><li>If the requests are more complex, narrow down the problem a bit, reproduce and write a proper ticket so that the other engineers can take it from there</li><li>Support the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers</li><li>Support business team to identify new leads for integrations or partnerships</li><li>Provide technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events</li><li>Collaborate with the business development and community teams to support subgraph developers, users, and network participants</li><li>Support end-to-end process of subgraph integrations and deployments</li><li>Support the bug bounty program and protocol testing</li></ul><h5>Desired skills</h5><ul><li>Being present on all channels</li><li>Providing fast responses</li><li>Excellent communication skills in English</li><li>Interpersonal skills</li><li>Attention to detail</li><li>Ability to take initiative and drive meetings and engagements with potential users</li><li>Experience with Customer Success and providing solutions for engineering products is preferred</li><li>Experience with Github and other developer tooling</li><li>TypeScript (intermediate skill level)</li><li>GraphQL (intermediate skill level)</li><li>Knowledge about The Graph, blockchain and Web3</li><li>1+ year experience in Technical Support, Customer Success or similar</li><li>Bachelors degree in Computer Science, Software Engineering or related practical experience</li><li>Knowledge about Cryptocurrency and the web3 community</li></ul><h5>About The Team</h5>Edge &amp; Node is a globally distributed team. We work hard, but our remote-first team affords a high degree of autonomy and flexibility. Our few scheduled meetings tend to be in the morning, pacific standard time (PST). Most of our team, even at the individual contributor level, has started companies or led large teams and it shows in the way that people manage their own productivity. We’re mission-oriented, and hold one another accountable with results rather than vanity metrics like time spent at your desk. If you need to book a vacation, or make a doctor’s appointment, go for an afternoon run, or even just get some fresh air, we trust you to use your time effectively. Despite being remote-first, our team is fairly tight-knit and often feels like a family. You can expect quarterly offsites (once Covid permits) in different parts of the world, where we strategize as a team, brainstorm around a whiteboard, go on team outings, have spirited and varied conversations over wine, coffee, or kombucha, and get to know each other on a personal level. We value diversity and bringing your whole self to work, including your weird hobbies, unique life experiences, cultural traditions, obscure music tastes, and whatever else makes you *you*. In addition to offsites, you’ll have the option to travel to conferences and meetups around the world, where you’ll get to know individual teammates on a more personal level and also build relationships with our users and community. The Business team has horsepower to support a growing global ecosystem. We develop and execute on business strategy, create communications, manage partnerships and support network participants. You will be working closely with our Business, Community and Engineering teams to execute end-to-end support. We work remotely with current team members located in the US, Germany, Argentina and Asia; and meet in person several times a year (unless there’s a pandemic). We pay competitive salaries to all team members, based on level of contribution and country of residence, and offer generous health benefits to U.S. based employees.

Tech Support & Developer Success - US/Europe

The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum.
The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.
Uniswap Labs is hiring a Customer Experience Lead. You will have the opportunity to take on as much responsibility as you can handle as quickly as you can.
<h3>You will:</h3>
<ul>
 <li>Build out a world-class customer service function and a rockstar team</li>
 <li>The first line of defense for all user issues, responsible for ensuring that every inquiry is handled in a timely and effective manner</li>
 <li>Design, implement and operate user service processes to ensure the team meets goals</li>
 <li>Develop and implement metrics to monitor reliability and progress against goals</li>
 <li>Systematically communicate feedback to key stakeholders, providing guidance and input on new product features</li>
 <li>Manage your future team</li>
</ul>
<h3>Requirements:</h3>
<ul>
 <li>2+ years experience building and leading Customer Service/User Experience teams in a high growth environment</li>
 <li>You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating.</li>
 <li>At your heart, you are a player-coach. You are equally as comfortable managing others as you are executing on the ground.</li>
 <li>You can help solve complex problems end-to-end so as to mitigate delegation as much as possible.</li>
 <li>Experience with DeFi, knowledge of blockchains, and experience using crypto wallets is a (big) plus!</li>
</ul>
Uniswap Labs welcomes&nbsp;all qualified persons to apply regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Compensation will be competitive and commensurate with experience. This is a full time role which includes health insurance and other benefits.

Customer Experience Lead

Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creating lives, we’re passionate about living. We understand that connection because we’ve chased it since we were kids. We are unapologetic fans and serious collectors who see limitless possibilities in the digital revolution that’s disrupting – more like exploding – the way we engage and experience our favorite sports, music, art, and cultural icons.
We know the passion of being a die-hard fan and the need for the experience beyond the bleachers. We’re building a fully immersive storefront where fans can not only buy, sell, and trade their digital assets but also experience a fully immersive marketplace that gives our users enablement beyond imagination with their digital assets.
Fandom. Reimagined.
OUR INVESTORS:
<ul>
 <li>Michael Rubin- Founder &amp; CEO of Fanatics &amp; Philadelphia 76ers co-owner</li>
 <li>Mike Novogratz - CEO of Galaxy Digital, Pioneer Investor</li>
 <li>Gary Vaynerchuk- CEO of VaynerMedia, Social Media Entrepreneur.</li>
</ul>
SO YOU WANT TO JOIN CANDY? 
 
Candy’s industry leading team is looking to add a high-speed Customer Experience Associate&nbsp; to help us lead the way with providing a low friction customer experience, an industry leading low risk user experience, and a community-first operational mentality in the rapidly growing NFT and digital asset space. We’re looking for someone with outstanding customer service skills, with a highly organized and can-do professional attitude. This position will wear multiple hats throughout the workday, will work closely with our customer experience team, fraud managers, support members, and will become an expert at handling all customer and fraud-risk related escalations through multiple communication channels like Zendesk and Discord.
The ideal candidate will have a natural ability to communicate professionally with a variety of customers from across the globe, will be able to prioritize projects, tasks, and our community-first mentality, and will be self-motivated, able to make calculated fraud + risk decisions within time restrictions, and will be able to provide outstanding support for Candy’s multiple teams in order to achieve our rapid-growth mission.
This position will be reporting directly to Candy’s Customer Experience team team, will be a key part of our rapidly growing company, and will help us lay the foundation for a world-class fraud and risk strategy.
As a Customer Experience Associate, you will assist in combating fraudulent transactions, high-risk activity, customer escalations/disputes, and platform violations by helping to maintain Candy’s global low-fraud-low-risk-community-first strategy.
AS OUR MOST VALUABLE PLAYER, YOU WILL...
<ul>
 <li>Support a variety of anti-fraud operational tasks, especially customer escalations, communications, and risk related issues in real time.</li>
 <li>Help develop and deploy counter-fraud and risk mitigation measures to maintain a low-friction low-risk environment for customers.</li>
 <li>Help manage all chargeback and dispute documentation, responses, and reporting.</li>
 <li>Monitor any changes in the fraud KPI thresholds, risk indicators, and alerting systems.</li>
 <li>Review, define, and implement fraud or account security rules or processes to mitigate losses.</li>
 <li>Analyze patterns of customer escalations, complaints, and behavior to identify emerging trends and implement or build controls and prevention techniques.</li>
 <li>Help to reduce customer friction by bridging the gap between manual reviews, automation, process improvements, and technology optimization.</li>
 <li>Investigate and provide resolutions to any payment, risk, security, or fraud related issues, all while providing outstanding customer service.</li>
 <li>Work cross-functionally throughout the organization to help build a best-in-class fraud + risk program, and become one of the go-to team members for department related questions.</li>
 <li>Assist management with analysis, reporting, metrics tracking, and special projects.</li>
</ul>
WHO ARE YOU?
Note: If you do not meet all of the requirements, but believe you are still the ideal candidate for this role based on your education, experience, or skills from similar industries, we encourage you to still apply!
<ul>
 <li>Outstanding customer service and communication skills</li>
 <li>Experience in roles such as ecommerce or digital fraud prevention, online risk management, technology fraud/risk mitigation, crypto, payments, NFT, cybersecurity, or analytics, or with proven hands-on digital/ecommerce fraud investigations, operations, training, or analysis experience.</li>
 <li>Experience with analyzing and fighting fraud for e-commerce, crypto, CNP payments, SaaS, digital goods, NFT, or online marketplaces.</li>
 <li>Have experience working with and utilizing Zendesk</li>
 <li>Some working experience or understanding or payment providers, alternative currencies (crypto), counter-fraud vendors/platforms, industry tools, or technology vendors.</li>
 <li>Strong analytical skills including the ability to interpret trends and develop recommendations to help identify new emerging threats or behaviors.</li>
 <li>Great interpersonal and cross-functional skills.</li>
 <li>Have strong time management skills and be detail-oriented, inquisitive in nature, and not afraid to ask questions.</li>
 <li>Have an analyst level understanding of digital fraud and risk terminology, technology, and exploits, to include: 2FA, MFA, Rules Engines, Machine Learning Utilization, ATO, Synthetic Identities, False IDs, Spoofing, Proxies, KYC, VPNs, Device IDs, Device Fingerprints, Geolocations, Exploits, Friendly Fraud, Bots, True Fraud, Friction, Chargebacks, CNP, Data Breaches, Mule Addresses, Recaptcha, and Social Engineering.</li>
 <li>Should have some experience or a basic working knowledge of industry vendors or technologies like Stripe, Circle, Bitcoin, Adyen, PayPal, Cybersource, Forter, Riskified, Kount, VRM, Sift Science, Fraugster, Signified, BlueSnap, FirstData, QuadPay, Onfido, or any other similar vendors.</li>
</ul>
Nice To Have Skills - Not Required:
<ul>
 <li>An understanding of the Cryptocurrency, Blockchain, NFT, or the Digital Assets industry.</li>
 <li>Experience in risk, fraud, or cybersecurity in relation to NFT, Crypto, Blockchain, or Digital Marketplace environments.</li>
 <li>Experience working with customer experience, customer support, or user experience teams.</li>
 <li>Have an understanding of digital/online payments, and how they relate to fraud/risk.</li>
 <li>Experience working alongside product, engineering, or data science team members.</li>
 <li>Experience gathering and submitting evidence to fight chargebacks.</li>
 <li>Have experience working with two-factor authentication systems, KYC tools, manual review techniques, or how to utilize them.</li>
 <li>Have experience working with other technology start-ups.</li>
</ul>
You’ll Love Working here because...
<ul>
 <li>Our People. You will be working with the top players who are the most talented, fun, supportive, and innovative leaders and teams. Aka, people you can be proud to work with!</li>
 <li>Our Mission. &nbsp;We believe that we are building something great and that the best things we create will make the world a better place. Our goal is to deepen our connection through experiences to fans and collectors globally.</li>
 <li>Perks. Our team-based culture provides the foundation for people to do their best work and constantly learn and grow. We offer a full slate of benefits, including competitive salaries, stock options, health coverage, and unlimited vacation. Given that we’re an early-stage startup, our benefits package continues to evolve as we do. Your ideas and suggestions matter to us!</li>
</ul>
Our Core Values.
<ul>
 <li>Trust. We safeguard the goal. We believe we will only succeed if we earn trust – trust of our people, trust of our customers, trust of our partners. We will strive to achieve and keep faith at all times.</li>
 <li>Innovation. We dream big. We’re endlessly curious and constantly searching for the best, the better, and the never-before imagined.</li>
 <li>Excellence. We take big swings. We have high expectations of ourselves in everything we do.</li>
 <li>Grit. We push past the finish line until the last second. Giving up is not an option. We will always find a way.</li>
 <li>Inclusion. We are a team player, and we are in it together. We believe that diverse thinking comes from different thinkers, and we need all perspectives to come together and win.</li>
 <li>Authenticity. We are the real deal and always authentic in what we create, our dealings with others, and in who we are as human beings.</li>
 <li>Accountability. We carry the ball. We hold ourselves to the highest moral and ethical standards. We will be fair and honest and take responsibility for our actions.</li>
</ul>

Customer Experience Associate

Magic Eden is the #1 NFT marketplace on Solana. Our mission is to be the destination for discovering, trading, and creating NFTs. In its first two months since launch, Magic Eden has $200M+ in GMV and is the dominant NFT platform on Solana.
Magic Eden has been a community-first marketplace since day 1 and strives to be the most customer-centric NFT marketplace. The Customer Service Lead is responsible for delivering outstanding customer support and standing up the CS function at Magic Eden.
Customer Service Lead Roles and Responsibilities:
<ul>
 <li>Build a short-term and long-term customer service strategy to match our plans for scale</li>
 <li>Propose and implement a staffing plan to support current and future growth</li>
 <li>Hire and manage a CS team</li>
 <li>Owner of reviewing and resolving all customer questions, complaints, and escalations</li>
 <li>Implement the appropriate CS tools to manage, track, and respond to inquiries and feedback across inbound channels (twitter, discord, email, instagram)</li>
 <li>Develop programs and procedures to drive efficiency in resolving customer issues and mitigate contacts</li>
 <li>Aggregate customer feedback to provide back to product and Eng for feature updates and advocate for future development work in service of customers. Ability to identify and prioritize highest leverage opportunities that will require cross-functional resources.</li>
 <li>Work cross-functionally with marketing, partnerships, product and engineering to see that customer needs are being met</li>
</ul>
Skills and Qualifications
<ul>
 <li>Startup experience leading and scaling a customer service function at a quickly growing company</li>
 <li>Excellent written and verbal communication skills</li>
 <li>Leadership experience hiring, training, and managing a customer support team</li>
 <li>Experience with customer support tools</li>
 <li>Customer-first mindset</li>
 <li>Results-oriented and data-driven</li>
 <li>Strong sense of curiosity and love for learning</li>
</ul>
Nice to Haves
<ul>
 <li>Experience managing CS across social channels: twitter, discord, instagram</li>
 <li>Passionate about NFTs and specifically Solana</li>
 <li>Knowledge of blockchain, crypto, and web3 applications</li>
</ul>

Customer Support Lead

Founded in 2014, Ledger is the global leader of security solutions and infrastructure for cryptocurrencies and blockchain applications, with more than 3.5 million users in 165 countries. Ledger combines hardware and software expertise to secure billions of dollars worth of almost 2,000 different crypto assets - worldwide, 15% of these assets are managed through the Ledger ecosystem.
Ledger is first and foremost a customer-centric company. We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the first point of contact between our customers and the Ledger team. You will be in charge of providing quick and efficient technical support, and to do your best to ensure customer satisfaction.
The requests you will receive around Ledger’s products will be highly variable and require deep knowledge about the crypto ecosystem.&nbsp; They can be about complex transaction issues, staking issues, derivation path issues, private key issues, and a host of other technical topics relating to Ledger hardware and the software ecosystem surrounding it. Your job will be to solve the “hard” problems, those whose answers can be highly technical and likely aren’t found on our <a href="https://support.ledger.com/hc/en-us/categories/4404369571601-Support?support=true">Support page</a> (yet!). We are now looking for exceptional Crypto Specialists to join the team and support our customers both in the US and around the world. If this sounds like you, please reach out!
<h3>Your responsibilities</h3>
<ul>
 <li>Ensure customer satisfaction &amp; reply to day-to-day customer requests.</li>
 <li>Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution.</li>
 <li>Identify recurring support trends and product performance issues, providing timely feedback to our product team.</li>
 <li>Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible.</li>
 <li>Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products.</li>
 <li>Communicate clearly and work effectively with other teams and departments, such as our R&amp;D, Legal, and Marketing teams.</li>
 <li>Always be learning - about both crypto and also Ledger’s products.&nbsp; A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge.</li>
</ul>
<h3>Key requirements</h3>
<ul>
 <li>Strong experience in cryptocurrencies and/or blockchain environments is a must.</li>
 <li>You have a knack for explaining complex technical subjects in a way that anyone can understand.</li>
 <li>Previous experience in customer support or in a customer-facing role.</li>
 <li>Must have a “Customer First” attitude.</li>
 <li>Outstanding written and verbal skills in English, fluency in Spanish is a plus.</li>
 <li>Ability to learn about hardware &amp; software products and aptitude for troubleshooting technical issues.</li>
 <li>Comfortable using standard office software, like Google docs, sheets, slides, forms, etc.&nbsp; Experience with Zendesk or other CRM software is a plus.</li>
</ul>
<h3>Benefits</h3>
<ul>
 <li>Competitive compensation package and ESOP according to the Company policy.</li>
 <li>Flexible working hours - early birds and late risers are equally welcome.&nbsp; No night shifts. Traditional and alternative weekend work days are available.</li>
 <li>Strong focus on personal development including internal/external trainings and attendance to conferences.</li>
 <li>Internal talks, technical meetups and hackathons.</li>
 <li>High performance office equipment.</li>
 <li>Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.</li>
 <li>Meal Vouchers&nbsp;with Swile (ex Lunchr).</li>
 <li>Annual company outing for Ledgerdary Days plus infrequent parties, snacks and drinks.</li>
 <li>Employee discount on Ledger products.</li>
</ul>
<h3>Interested so far? Here's how the hiring process will look like:</h3>
<ul>
 <li>Phone screen with our Talent Acquisition team (30 minutes).</li>
 <li>Case-study - around crypto and customer support (you'll have up to 3 days to complete it).</li>
 <li>Interview with the team (60 minutes).</li>
 <li>Final interview with our Head of Customer Success (30 minutes).</li>
</ul>
Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

Crypto Specialist

Our Customer Success Specialists (“CSS”) serve as the primary point of contact for customers. They are SFOX’s voice to the client and provides the connection between our Sales, Compliance and Operations teams. Our CSSs possess a "second-to-none" work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain SFOX’s exemplary customer brand.What You'll Do<ul><li>Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs</li><li>Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner</li><li>Communicate with customers directly over the phone or email to identify potential fraud</li><li>Thoroughly account information as part of client onboarding</li><li>Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis</li><li>Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner</li><li>Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems</li><li>Employs strong interpersonal skills to handle difficult calls courteously and professionally</li></ul>What We Look For<ul><li>Customer Service Orientation</li><li>Effective Communication: Includes listening, verbal &amp; written</li><li>Compliance Awareness</li><li>Supports Team/Department Collaboration &amp; Inclusion</li><li>Problem Solving/Analysis</li><li>Planning &amp; Organizing</li><li>Experience in a trading firm, payment processing, blockchain / crypto currency is a plus</li></ul>

Customer Support Specialist

Parity Technologies builds core infrastructure for blockchains and Web 3.0 technologies. This means dealing with P2P networking, consensus algorithms, cryptography, databases, and decentralized applications. Parity Technologies has a small but growing team of developers dedicated to building on Substrate and creating a fantastic developer experience for future users.Our headquarters is located in Berlin, but Parity has teammates distributed across the EU and beyond. Remote working arrangements are common and possible; we're happy to discuss this more during the recruiting process!About the role:This role will be focused on building and managing customer relationships, ongoing engagements, implementation of projects and onboarding customers. With the key goals of increasing adoption of Substrate/Polkadot and developing high-value initiatives as well as programmes.Responsibilities:<ul><li>Work closely with the partners, business development and services teams to drive technical and commercial success for customers</li><li>Accountable and responsible for activating, onboarding, managing and driving customer engagements&nbsp;</li><li>Being the internal voice of customer and work closely across teams to improve customer journey</li><li>Evaluate and improve tutorials, documentation, demos and other communication collaterals by working closely with our marketing and docs team</li></ul>Requirements:<ul><li>3+ years of experience in customer success role in the software/technology industry</li><li>Understanding of blockchain ecosystems and commercial acumen</li><li>Strong program management skills and able to address multiple projects in parallel&nbsp;</li><li>Past experience of cultivating and managing relationships with senior corporate executives and start-up founders</li><li>Excellent verbal and written communication skills, as well as the ability to work across internal and external organizations</li></ul>Nice-to-have:<ul><li>Experience and passion for the blockchain, DLT industry</li><li>Experience structuring complex commercial public-private partnerships</li></ul>Benefits <ul><li>Working at Parity means focusing on the stuff that counts: building the most cutting-edge technology for the future web. Our teams enjoy a high degree of trust, freedom, and autonomy to achieve that goal.</li><li>Because we value initiative and learning, we've defined a generous personal budget to attend conferences or skills courses of your own choosing. We think you know what's best for you!</li><li>Parity is a diverse company with people from various countries and we will support you with German language courses where needed.</li><li>Not all of us who collaborate work in the same place. Bringing the team together is something we value a lot, so we regularly go on team retreats.</li></ul>To see how we use your data please see our&nbsp;<a href="https://www.parity.io/applicant-notice/" target="_blank" style="color: rgb(255, 24, 100);">Applicant Notice.</a>

Customer Success Manager

Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring&nbsp;Customer Support Analyst.&nbsp;We are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the industry. If this sounds like you, we would love to have you join our rapidly growing team.The Customer&nbsp;Support Analyst role is responsible for customer interaction and communication, through support ticketing, live chat, and telephone, to resolve user issues in an efficient and timely manner. This role will utilize established workflow processes for proper user issue resolution and will follow best practices for providing an optimal customer experience.Primary Job Responsibilities / Essential Functions:<ul><li>Respond in a professional manner to customer concerns via telephone, chat, and ticketing based software</li><li>Strong time management and prioritization skills</li><li>Excellent problem solving and troubleshooting skills to determine proper issue resolution</li><li>Effective written and verbal communication skills</li><li>Attention to detail and dedication to the customer service experience</li><li>Ability to quickly learn and employ new and existing workflows as business needs evolve</li><li>Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint;</li><li>Other tasks as necessary&nbsp;</li></ul><h4>Job Requirements &amp; Qualifications, skills, and abilities:</h4><ul><li>High School Diploma or equivalent</li><li>2+ years of experience working in technical / financial services customer support environment</li><li>Demonstrated ability to create and communicate customer support best practices</li><li>Ability to learn and apply customer support best practices</li><li>Technical aptitude for navigating customer support environment.</li><li>Can articulate and formulate decisions into training for a support team</li><li>Excellent judgment and decision making</li><li>Excellent written and verbal communication</li></ul>Bittrex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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