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Apply for the role of DAO Relations (Legal Blockchain Regulation) at ssv.network. 

DAO Relations (Legal Blockchain Regulation)

About Wintermute Wintermute is one of the largest crypto native algorithmic trading companies in digital assets. We provide liquidity algorithmically across most cryptocurrency exchanges and trading platforms, a broad range of OTC trading solution as well as support high profile blockchain projects and traditional financial institutions moving into crypto. Wintermute also has Wintermute Ventures arm that invests in early stage DeFi projects. Wintermute was founded in 2017 by high and has successfully navigated the industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high-frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. To Wintermute digital assets is not just another asset class, we believe in the innovative potential of blockchain, the fundamental innovations, we have a long-term view on the digital asset market and are taking a leadership position in building innovative and compliant market. You can read more <a href="https://www.wintermute.com/about/" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. Nature of the role We are looking for a lawyer who has experience in traditional financial markets and can easily adapt to the entrepreneurial, varied and highly dynamic nature of Wintermute business, as well as to the challenges and opportunities specific to the cryptocurrency business, such as ability to navigate in the regulatory uncertainty. The role covers all jurisdictions where Wintermute is currently physically present (UK, Singapore), as well as all products and all relevant areas of law with a focus on commercial and regulatory. In this role you will work closely with the rest of the legal team as well as with the businesses directly: with traders, business development, product, operations. You will also work on projects with the senior leadership team, such as COO, CEO, etc.<h3>Responsibilities </h3><ul><ul><li>Commercial agreements: draft and negotiate agreements in relation to our business lines (OTC, liquidity provision), and other agreements between entities</li><li>Regulatory research &amp; compliance: work closely with the General Counsel and Associate GC to monitor the regulatory landscape across jurisdictions and assist with ensuring financial regulatory compliance under each regulatory regime ( FCA, MAS, SEC, CTFC, etc.); regulation of decentralized companies and protocols</li><li>Corporate: manage the corporate structure and governance across multiple entities and jurisdictions</li><li>Commercial disputes: assist the legal team and the business to resolve any commercial disputes efficiently while protecting the Company’s interests</li><li>External counsel: Manage external counsel as required, e.g. employment law, counsel in relation to other jurisdictions, etc. Assist with managing legal spend and review legal bills</li></ul></ul><h3>Hard Skills Requirements</h3><ul><ul><li>3-6 years of experience practicing law (qualified) at a top-tier law firm or as in-house counsel for a firm specialized in financial services, fintech and/or crypto;</li><li>Experience working in a high-performance, dynamic and high-growth environment is strongly preferred</li><li>Strong grasp of commercial law in relation to financial services, e.g. ISDAs, financial services contracts (OTC, structured products, lending agreements etc.)</li><li>In depth knowledge of FCA regulations in relation to proprietary trading, financial services and crypto; general knowledge of regulations in other jurisdictions, specifically Singapore and US a plus</li><li>Experience/understanding of the crypto industry, i.e. types of tokens, token governance, DAOs, blockchain foundations and decentralized organizations is a significant advantage</li><li>Experience with commercial litigation or dispute resolution is a plus</li><li>Ability and interest to learn other areas of law quickly, at least at a general level</li><li>Proven ability to see the bigger picture and commercial strategy; quickly understand new functional areas and have a cross-functional mindset</li><li>Strong interest and curiosity in algorithmic trading and decentralized finance</li></ul></ul><h3>Wintermute Offer</h3><ul><ul><li>A unique opportunity to join one of the leading companies in digital asset space as a key member of the legal team and take on personal ownership and accountability</li><li>Very varied and interesting projects across all law areas in the most dynamic finance industry: a level of learning and responsibilities as well as intellectual challenge that is hard for any law firm or traditional trading company/bank/hedge fund to match</li><li>Company culture: informal, non-hierarchical, ambitious, highly professional yet dynamic, collaborative, entrepreneurial   </li><li>Aligned incentive structure: on top of competitive base compensation, a significant part of your compensation is performance-based bonus and opportunities to become an employee shareholder </li></ul></ul>
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Associate Legal Counsel

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul>The Head of Operations, Ireland (Chief Operating Officer) will primarily be responsible for administering and overseeing all aspects of the Outsourcing Framework for CB Ireland and will work with security, technology and operations stakeholders from across the firm to develop and manage the Operational Resilience Management Program. They will continue to build out core operations management controls and efficiencies for the Irish legal entity, develop key MIS, and support broader Coinbase Operations Management, Legal, Compliance and Risk on major regulatory/policy efforts initiatives in the region.
The ideal candidate is a collaborative, detailed oriented leader who will leverage their experience to successfully develop the CB Ireland operations management function. This role will work under the general supervision of the CB Ireland Country Director.
This is a Central Bank of Ireland Pre-Approved Control Function (PCF-42) and applicants must be confident of meeting the applicable standards of the CBI’s Fitness and Probity regime.

What you’ll be doing (ie. job duties):
<ul>
<li>Oversee Coinbase Ireland’s operational functions in Ireland.</li>
<li>Continue to develop and manage the firm’s Outsourcing framework.</li>
<li>Work closely with Legal, Compliance and Risk on major regulatory/policy efforts</li>
<li>Ensure that Coinbase operates in full compliance with applicable local regulatory requirements including but not limited to outsourcing, AML, CPC.</li>
<li>Help to lead the building of a robust operations resilience framework and the implementation of DORA</li>
<li>Drive more efficient execution across EMEA e-money and crypto operations </li>
<li>Provide cross-border/pan European support</li>
<li>Develop meaningful and insightful MIS to support day-to-day oversight and data driven decision making</li>
<li>Scan for current trends, competitors and developments in the market to identify new or emerging risks and opportunities.</li>
<li>Establish strong working relationships with Product, Engineering, Business Operations and Design counterparts to support products growth in EMEA</li>
</ul>
What we look for in you (ie. job requirements):
<ul>
<li>Proven experience as a head of function or similar, preferably in regulated institutions.</li>
<li>Proven track record in outsourcing oversight in a regulated environment including policies and procedures development and monitoring day-to-day outsourced activities.</li>
<li>Good understanding of how the various functions of a regulated financial services business operate (e.g. Compliance, Finance, Risk, Treasury, Audit, Outsourcing)</li>
<li>Solid understanding of the Ireland and European regulated payment and financial services landscape, particularly with respect to fintech, and past experience in engaging with regulators and managing operations that are subject to regulatory oversight</li>
<li>Great communication skills in English and the ability to work effectively in remote-first organisation</li>
<li>Comfortable interacting with stakeholders and from all levels in the organisation and th board of directors</li>
<li>Analytical ability to derive meaningful insights for decision making in a data driven environment</li>
<li>Keen interest in crypto/blockchain (expertise not a prerequisite but willingness to learn essential)</li>
<li>Self-starter who is excited at the prospect of growing a business in a fast developing sector</li>
<li>Pragmatic and solutions-oriented - always looking for more efficient and effective ways to do things.</li>
<li>This is a Central Bank of Ireland Pre-Approved Control Function (PCF-42) and applicants must be confident of meeting the applicable standards of the CBI’s Fitness and Probity regime.</li>
</ul>
Nice to haves:
<ul>
<li>Previous experience working in a multinational / US-headquartered business</li>
<li>Experience with retail-oriented payments, trading, or brokerage platforms</li>
<li>Previous work experience or personal interest in crypto/blockchain space</li>
</ul>
ID: (P35666)<h3>Commitment to Equal Opportunity</h3>
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. 
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     
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Head of Operations

DescriptionStarkWare is a successful, fast-growing five-year-old startup that solves the inherent problem of blockchains – scalability.We use high-level math to develop scaling solutions that provide blockchain users a secure, fast, and seamless experience.  We have raised over $200m from the leading VCs in Web3 - GreenOaks, Tiger Global, Coatue, Sequoia, Paradigm, etc - at a current $8bn Val.We are looking for a legal counsel to join our team. You will report directly to our Legal Director and will be responsible for -<ul><li>Providing legal support for day-to-day business operations, including reviewing and drafting contracts, SaaS agreements, development and services agreements, and other legal documents.</li><li>Negotiating agreements with customers; working closely with BD team.</li><li>Providing general guidance and legal support to our HR and Marketing teams.</li><li>Assisting with ongoing corporate matters.</li><li>Assisting in the development and implementation of corporate policies and procedures.</li></ul> Requirements<ul><li>2-4 years experience in commercial contracting work</li><li>Ability to work independently and manage multiple projects simultaneously.</li><li>Licensed Israeli lawyer.</li><li>Fluent in English.</li></ul>Nice to have:<ul><li>Experience in the hi-tech industry.</li><li>In-house experience.</li></ul>
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Legal Counsel

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul>Coinbase is looking for a highly motivated accounting professional to serve as the Controller for the recently acquired Coinbase Asset Management (CBAM) business.  This business is a SEC registered investment advisor and is a premier institutional digital asset manager.  This acquisition aligns with our long-term strategy to unlock further opportunities for institutions to participate in the crypto economy.
Reporting to the Global Corporate Controller, you will be responsible for leading the accounting and compliance activities for Coinbase Asset Management (“CBAM”).  In this role you will partner with the business and act as an accounting advisor on compliance, technical accounting topics and provide other finance insights.  The ideal candidate will possess a solid knowledge of US GAAP, compliance requirements for an SEC registered investment advisor and a working knowledge of fund accounting.  ​​The candidate will combine this with exceptional soft skills necessary to be successful in this role including: being able to manage through ambiguity, executing against tight deadlines, maintaining strong relationships with finance and business partners and able to manage multiple deliverables simultaneously, doing whatever it takes to get the job done.
What you’ll be doing (ie. job duties):
<ul>
<li>Manage accounting operations for CBAM including monthly close, account reconciliations and ensuring compliance with US GAAP</li>
<li>Liaise with the fund controller to review and record management fees from funds under management and  manage expense allocations in accordance with fund agreements</li>
<li>Lead compliance activities as necessary based on the requirements for an SEC registered investment advisor</li>
<li>Prepare monthly and quarterly financial results presentations for CBAM management</li>
<li>Analyze data against business drivers to identify trends / issues.</li>
<li>Stay informed on industry pronouncements, emerging trends, and developments in accounting, SEC regulations, and fund accounting practices, and collaborate with cross-functional teams to provide accounting insights and recommendations.</li>
<li>Prepare the annual US GAAP financial statements for CBAM and lead annual audit processes</li>
<li>Partner with other members of the accounting team to implement new accounting standards, changes in accounting policies or to operationalize the accounting for new or modified products.</li>
<li>Ensure compliance with internal controls, policies and procedures in line with Coinbase global requirements and assist in the design and implementation of new controls and processes.</li>
<li>Ensure the internal controls related to CBAM are designed, implemented and operating effectively for SOX compliance.</li>
<li>Review new fund structures and assess accounting and SAB 121 implications, advising the business on how to optimize the accounting outcomes</li>
<li>Streamline, automate, maintain &amp; improve processes, systems and internal controls. Enhance operational effectiveness and efficiency of the Controllership organization.</li>
<li>Support management in completing special projects as assigned </li>
</ul>
What we look for in you (ie. job requirements):
<ul>
<li>Advanced knowledge of US GAAP, Sarbanes-Oxley, and COSO.</li>
<li>Advanced knowledge of reporting and compliance requirements for an SEC registered investment advisor.</li>
<li>Experience in fund accounting</li>
<li>Experience in serving as a trusted finance and accounting advisor to business executives</li>
<li>Ability to work cross-functionally to obtain all relevant facts, understand the business requirements, articulate the accounting requirements and communicate the conclusions reached.</li>
<li>Exceptional verbal and written communication skills.</li>
<li>Exceptional organizational skills, timeline management skills and attention to detail.</li>
<li>A desire to work in a fast growing, exciting and agile business.</li>
</ul>
Nice to haves:
<ul>
<li>Knowledge of blockchain technology and the crypto economy.</li>
<li>Experience working in Netsuite, FloQast and G-Suite</li>
</ul>
Job #: P51255
Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $161,000 to $190,000+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)).<h3>Commitment to Equal Opportunity</h3>
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. 
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     
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RIA Controller, Coinbase Asset Management

Join the leading Crypto Brand in the Philippines!Who we areWe are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.<h3>What you&#39;ll do</h3><ul><ul><li>Develop policy and detailed process for our centralized procurement to pay process</li><li>Create and manage direct relationships with finance and other functional departments, such as engineering, product, legal and operations team</li><li>Manage service center to handle invoice processing and drive the compliance of procurement policy</li><li>Identify cost savings opportunities through sourcing and other levers</li><li>Explore automated solutions for procurement</li><li>Help lead the expansion of procurement into other regions</li><li>Evaluate the effectiveness of procurement and drive continuous improvement in procurement process in terms of cost, efficiency and effectiveness</li></ul></ul><h3>What we expect from you</h3><ul><ul><li>5+ years of procurement and/or partnerships experience (RFP processes, cost negotiations, vendor analysis, etc.)</li><li>Experience with building efficient centralized procure to procurement processes</li><li>Experience working with Operations, Product or Engineering procurement</li><li>Good negotiation skills and ability to negotiate a win-win deals</li><li>Ability to ramp a new function and establish an operating model</li><li>Ability to drive and implement change in a global organization</li><li>Strong stakeholder management and communication skills</li><li>Experience in evaluating metrics and making data-driven decisions</li><li>A can-do attitude and ability to juggle multiple priorities simultaneously</li><li>A proven track record for working well across teams and with external partners</li><li>Ability to bring a process-oriented mindset to execute on deliverables</li><li>Prior experience in the crypto, payment cards industry or financial services is a plus</li></ul></ul>
Listed in: <a href="https://cryptojobslist.com">Cryptocurrency Jobs</a>, <a href="https://cryptojobslist.com/non-tech">Non Tech Crypto Jobs</a>, <a href="https://cryptojobslist.com/legal">Legal Crypto Jobs</a>, <a href="https://cryptojobslist.com/operations">Operations Web3 Jobs</a>, <a href="https://cryptojobslist.com/engineering">Engineering Crypto Jobs</a>, <a href="https://cryptojobslist.com/exchange">Exchange Crypto Jobs</a>, <a href="https://cryptojobslist.com/compliance">Compliance Web3 Jobs</a>, <a href="https://cryptojobslist.com/finance">Finance Web3 Jobs</a>, <a href="https://cryptojobslist.com/manager">Manager Crypto Jobs</a>, <a href="https://cryptojobslist.com/data">Data Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Crypto Jobs</a>.

Procurement Manager (PH)

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul>The Coinbase Customer Experience (CX) organization is on a Mission to provide the most trusted and value added Customer support in Web3. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. 
As a Senior Manager of Global Customer Support Operations  you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally. You will be leading the strategic scaling of captive and outsourced operations as well as tactically executing daily through mechanisms you will implement. 
As a Senior Manager, you will also be responsible for the delivery of front-line customer support, which entails building, growing and managing a high performing and diverse team across co-located and remote teams supporting a global customer base through multiple contact channels. You will work with other global leaders, internal stakeholders and outsourced vendor partners to achieve a seamless customer experience and scale in a thoughtful, effective way.
What you’ll be doing (ie. job duties):
<ul>
<li>Responsible for leading an operation that spans across both outsource providers and full time employees as well as leadership. Providing support for our customers across multiple channel types.</li>
<li>Act as a proactive inspiring leader across the wider Customer Experience organization, with a strong bias to action and the ability to contribute to overall organizational strategy and direction.</li>
<li>Act with urgency to ensure priority items are progressed through having a bias to action and focusing on the 20% of work that will get us 80% of the impact. </li>
<li>Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.</li>
<li>Define and deliver on operational-level OKR’s and service levels, enabling operational excellence across all aspects of the customer journey.</li>
<li>Collaborate closely with partner teams including Program, Analytics, WFM, Quality, Technology, and Learning &amp; Development to ensure you can deliver on your goals.</li>
<li>Utilize a laser focused, customer facing team to collect thoughtful feedback by directly gathering “Voice of the Agent and/or Customer” sentiment and feedback.</li>
<li>Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.</li>
<li>Drive weekly, monthly, and quarterly vendor business reviews to instill customer focus and operational excellence culture across all tiers of support.</li>
<li>Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.</li>
</ul>
What we look for in you (ie. job requirements):
<ul>
<li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.</li>
<li>7+ years of proven experience in financial services, technology and/or customer support leading large teams (100-500+) across multiple countries/ regions.</li>
<li>Minimum of 5+ years experience working with global outsourcing providers and senior leadership.</li>
<li>Subject matter expertise in customer support, payments (fiat or crypto), compliance, risk operations and/or client services.</li>
<li>Track record of developing and implementing mechanisms that enabled quality to scale 10x.</li>
<li>Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.</li>
<li>Hybrid role, requiring 2-3 days per week working at a physical location in Manila. </li>
<li>Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need).</li>
</ul>
Nice to haves:
<ul>
<li>Advanced degree in business, finance, customer experience and/or crypto.</li>
<li>Deep understanding of Google apps, JIRA, Salesforce Service Cloud.</li>
</ul><h3>Commitment to Equal Opportunity</h3>
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. 
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     
Listed in: <a href="https://cryptojobslist.com">Cryptocurrency Jobs</a>, <a href="https://cryptojobslist.com/remote">Remote Web3 Jobs</a>, <a href="https://cryptojobslist.com/non-tech">Non Tech Web3 Jobs</a>, <a href="https://cryptojobslist.com/trading">Trading Crypto Jobs</a>, <a href="https://cryptojobslist.com/legal">Legal Crypto Jobs</a>, <a href="https://cryptojobslist.com/operations">Operations Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Web3 Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Web3 Jobs</a>, <a href="https://cryptojobslist.com/compliance">Compliance Crypto Jobs</a>, <a href="https://cryptojobslist.com/senior">Senior Crypto Jobs</a>, <a href="https://cryptojobslist.com/defi">DeFi Web3 Jobs</a>, <a href="https://cryptojobslist.com/finance">Finance Web3 Jobs</a>, <a href="https://cryptojobslist.com/manager">Manager Crypto Jobs</a>, <a href="https://cryptojobslist.com/data">Data Web3 Jobs</a>, <a href="https://cryptojobslist.com/customer-support">Customer Support Web3 Jobs</a>.

Senior Manager, CX Retail Operations

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul>As a Staff Cloud Solutions Architect, you'll play a critical role in helping other Coinbase engineers design, deploy, and manage their infrastructure across all our development and production environments. You will help hundreds of engineers to follow internal and industry best practices, publish practical guidance and architectures, and provide hands-on solutions to web-scale technical problems. Your day will encompass working with internal teams, creating and publishing proof-of-concept architectures and examples, learning new systems, and aligning team requirements with tools.
You will be a part of the Infrastructure org in the Platform Product Group. The mission of the Platform Product Group is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (like our payments, identity and Finhub teams),  Machine Learning, and Customer Experience.
What you’ll be doing (ie. job duties):
<ul>
<li>Problem solving and unblocking teams using our internal tools</li>
<li>Communicating best practices through writing and coding</li>
<li>Meeting with cross-functional teams to discover requests</li>
<li>Creating and managing technical training materials</li>
<li>Assisting highly visible incident resolution</li>
<li>Creating company-wide infrastructure architecture defaults</li>
<li>Working with product managers to define requested internal tools</li>
</ul>
What we look for in you (ie. job requirements):
<ul>
<li>You have at least 12 years of combined experience in backend software or infrastructure</li>
<li>Experience in Ruby, Python, Go, and Terraform</li>
<li>Experience with AWS, GCP, Azure, or other cloud environment</li>
<li>Strong communication skills and ability to explain technical concepts clearly and simply</li>
<li>Proven ability to understand customer requirements and identify appropriate solutions</li>
<li>Strong interpersonal skills working with Engineers from junior to principal levels</li>
<li>Demonstrated critical thinking under pressure</li>
<li>Passion for teaching technical skills and creating technical solutions with teams</li>
</ul>
Nice to haves:
<ul>
<li>Familiarity with working in rapid growth environments</li>
<li>Experience working in a digital native environments</li>
<li>Strong opinions on secure, scalable architecture and technical implementation</li>
<li>Experience working in a highly regulated environment</li>
<li>Experience writing company-facing blog posts and training materials</li>
</ul>
Job #: GCSA06NA
Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $201,450 to $237,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).<h3>Commitment to Equal Opportunity</h3>
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. 
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     
Listed in: <a href="https://cryptojobslist.com">Cryptocurrency Jobs</a>, <a href="https://cryptojobslist.com/remote">Remote Crypto Jobs</a>, <a href="https://cryptojobslist.com/non-tech">Non Tech Web3 Jobs</a>, <a href="https://cryptojobslist.com/trading">Trading Web3 Jobs</a>, <a href="https://cryptojobslist.com/legal">Legal Crypto Jobs</a>, <a href="https://cryptojobslist.com/developer">Developer Web3 Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Web3 Jobs</a>, <a href="https://cryptojobslist.com/python">Python Crypto Jobs</a>, <a href="https://cryptojobslist.com/junior-level">Junior Level Crypto Jobs</a>, <a href="https://cryptojobslist.com/defi">DeFi Web3 Jobs</a>, <a href="https://cryptojobslist.com/finance">Finance Web3 Jobs</a>, <a href="https://cryptojobslist.com/data">Data Crypto Jobs</a>, <a href="https://cryptojobslist.com/ruby">Ruby Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Web3 Jobs</a>.

Staff Cloud Solutions Architect

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul>As a Lead, CX Incident Response within Customer Experience, you’ll join a high functioning team of passionate support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations. People describe you as accountable and organized. 
What you’ll be doing (ie. job duties):
<ul>
<li>Leads day to day operations of the CX Incident Response team through identification, mitigation, remediation and resolution of customer facing incidents across all Coinbase products.</li>
<li>Champions clear communication with internal and external partners in an effective, tactical, and empathetic manner.</li>
<li>Creates and maintains Major Incident runbooks, standard operating procedures, and workflows, ensuring continuous improvement and learning.</li>
<li>Serve as an escalation point for the Customer Experience organization in high touch critical issues and platform incidents. You should be able to gauge customer impact and guide decisions with Product Managers, Engineers, Legal, and other related partners with users in mind.</li>
<li>Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.</li>
<li>Maintain an investigative mentality to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.</li>
<li>Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.</li>
</ul>
What we look for in you (ie. job requirements):
<ul>
<li>Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.</li>
<li>Experience with CRM tooling, such as Salesforce.</li>
<li>JIRA ticketing experience and reporting knowledge</li>
<li>Comfortable responding to high level internal partners, such as executives and board members</li>
<li>Demonstrated experience with end-to-end platform incident management.</li>
<li>Must work in a defined shift, as required by the business.</li>
<li>Must participate in an on-call rotation.</li>
<li>Minimum of 2 years of relevant experience in incident management and customer support.</li>
<li>Exceptional communication skills in order to operate across multiple departments and stakeholders.</li>
<li>Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.</li>
<li>Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need)</li>
<li>Must be able to read, write and speak in English</li>
<li>Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. </li>
</ul>
Nice to haves:
<ul>
<li>Experience at crypto exchanges or in financial services</li>
<li>Advanced experience in project management, analytics or quality assurance.</li>
<li>Advanced degree in business, finance, customer experience and/or blockchain.</li>
</ul>
Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $93,500 to $110,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
ID: b1612-1<h3>Commitment to Equal Opportunity</h3>
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. 
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     
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Lead, CX Incident Response

About KrakenAs one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.To ensure Kraken is the right fit for you, please ensure you read <a href="https://kraken-culture.notion.site/" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Culture Explained</a>to find out more about us!About the Role: The Procurement department within Finance is looking for a Strategic Sourcing Manager who will work closely with business partners within the Finance function as well as with business partners across the company to drive long-term value of vendor relationships. You will work closely with cross-functional teams such as Legal, Finance, and various Risk teams to identify savings opportunities and drive compliance for procurement policies. This is an exciting opportunity to be at the forefront of a rapidly expanding industry and contribute to the building of the new global financial system.This role is 100% remote.<h3>What You&#39;ll Do:</h3><ul><ul><li>Lead and/or support complex sourcing engagements for various teams interested in products and services that fall into the Technology category (SaaS/Software, IT Professional Services, Hardware, etc.) and potentially other categories as needed </li><li>Proactively collaborate with business partners and stakeholders in contract negotiations with suppliers; develop negotiation approaches, fallback positions and acceptable terms and conditions through contract completion and identify key benchmarks to measure contractual arrangements</li><li>Help lead/support a high level of change management S2P transformational initiatives that require a strong understanding of external industry best practices and implementation of Kraken policies</li><li>Project manage the contract review process with internal stakeholders and coordinate with legal subject matter experts as needed</li><li>Identify and lead/support supplier rationalization plans to optimize existing vendors to deliver cost reduction, supply assurance, quality improvement, innovation and increased vendor utility </li><li>Understand business requirements and priorities; formulate guidelines and design standard vendor contract protocols </li><li>Establish vendor life-cycle strategy to oversee planning, sourcing and selection of new vendors, manage data for vendor performance and manage vendor off-boarding and transition </li><li>Identifying risks associated with key vendors and manage and help monitor supplier performance against negotiated SLA and MSA terms </li><li>Perform spend and financial analytics (Ex: TCO, Price Proposal Comparison, Category Spend Overview, etc.) to support commercial term negotiations with performance dashboards</li><li>Supporting other ad hoc projects as needed  </li><li>Deliver relevant procurement training content to business stakeholders to ensure a standard approach for delivery of procurement best practices, policy, and tools</li><li>Proactively work to resolve performance issues with assigned suppliers to ensure effective and timely resolution</li><li>Cultivate positive working relationships internally and externally, using data and facts to drive discussions</li><li>Be a trusted business advisor to your internal partners through your industry knowledge/experience, understanding of Procurement best practices, etc. </li></ul></ul><h3>Who You Are: </h3><ul><ul><li>5+ years of strategic sourcing, procurement or vendor management experience; in a high growth technology environment preferred </li><li>Bachelor’s degree from an accredited university preferably in Procurement, Business Administration or related field. </li><li>Must be comfortable in a ‘roll-up your sleeves’ environment </li><li>Strong relationship building, communication and project management to demonstrate project status, key actions, risks and opportunities </li><li>Has strong negotiating skills, along with a strong presence and ability to influence others, including senior leadership </li><li>Able to work independently, as well as work in a team-orientated and fast paced environment </li><li>Nimble with ability to take decisive action to address business needs that meet corporate business objectives</li><li>Experience in fintech, banking industry or financial markets is preferred</li><li>Experience with cryptocurrencies and knowledge of blockchain technology is preferred</li><li>Absolutely must have experience negotiating SaaS agreements (reviewing redlines, identifying potential solutions, etc.) and pricing structures effectively </li></ul></ul>Location Tagging #USWe’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don&#39;t fully meet the listed requirements, especially if you&#39;re passionate or knowledgable about crypto!As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know<a href="https://kraken-culture.notion.site/" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Culture Explained</a><a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Catch up on our blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on LinkedIn</a>
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