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Crypto Customer Service Jobs 

Crypto Customer Service Jobs | Froog

<div><b style="font-size: 18px">We are&nbsp;<a href="https://ramp.network/about/" class="postings-link">Ramp</a>, a&nbsp;</b><a href="https://blog.ramp.network/ramp-closes-70m-series-b-round" style="font-size: 18px" class="postings-link"><b>well-funded scaleup&nbsp;</b></a><b style="font-size: 18px">that makes the Web3 world a reality ğŸš€</b></div><div><br></div><div><b style="font-size: 12pt">Role Overview</b></div><div><br></div><div><span style="font-size: 10.5pt">We are seeking a skilled </span>Head of Customer Support <span style="font-size: 10.5pt">with a strong focus on automation to join our dynamic team. In this role, you will lead a team of dedicated customer support professionals and drive our efforts to automate and optimize customer support processes. You will play a key role in ensuring customer satisfaction by proactively identifying areas for automation, implementing innovative solutions, and continuously improving the customer support experience.</span></div>

Head of Customer Support

<div><span style="font-size: 10.5pt">Web3Auth is a VC-backed company that works on applied cryptography and we specialize in private key management software. Our company vision is to proliferate the usage of cryptographic keys to enable use cases that empower the individual. Our solution allows for applications to setup a public key infrastructure while maintaining flows that end-users are familiar with. You can (git) check out all of our open-source code at </span><a href="https://github.com/torusresearch" style="font-size: 10.5pt" class="postings-link">https://github.com/torusresearch</a><span style="font-size: 10.5pt">. Weâ€™re heavily execution-driven, flexible and impact-focused.</span></div><div><br></div><div><span style="font-size: 10.5pt">Our aim is to provide a seamless user experience to the applications that integrate us, ultimately driving adoption in the ecosystem. You will work hands-on on Web3Auth, various tools and rapidly deliver innovative solutions. </span></div><div><br></div><div><span style="font-size: 11pt">We are looking for a passionate Technical Support Engineer who loves to interact with our developer community and find solutions to issues faced by other talented developers. The individual will gain a deep understanding of Web3Auth platform and exposure to a great variety of tools and technologies.&nbsp;</span></div>

Technical Support Engineer

<div><b style="font-size: 18px">We are&nbsp;<a href="https://ramp.network/about/" class="postings-link">Ramp</a>, a&nbsp;</b><a href="https://blog.ramp.network/ramp-closes-70m-series-b-round" style="font-size: 18px" class="postings-link"><b>well-funded scaleup&nbsp;</b></a><b style="font-size: 18px">that makes the Web3 world a reality ğŸš€</b></div><div><br></div><div><b style="font-size: 12pt">Role Overview</b></div><div><br></div><div><span style="font-size: 10.5pt">We are seeking a skilled Customer Support Manager with a strong focus on automation to join our dynamic team. In this role, you will lead a team of dedicated customer support professionals and drive our efforts to automate and optimize customer support processes. You will play a key role in ensuring customer satisfaction by proactively identifying areas for automation, implementing innovative solutions, and continuously improving the customer support experience.</span></div>

Customer Support Manager

<div><b style="font-size: 18px">We are&nbsp;<a href="https://ramp.network/about/" class="postings-link">Ramp</a>, a&nbsp;</b><a href="https://blog.ramp.network/ramp-closes-70m-series-b-round" style="font-size: 18px" class="postings-link"><b>well-funded scaleup&nbsp;</b></a><b style="font-size: 18px">that makes the Web3 world a reality ğŸš€</b></div><div><br></div><div><b style="font-size: 11pt">Role Overview</b></div><div><br></div><div><span style="font-size: 11pt">We are seeking an experienced and forward-thinking IT Support Manager who thrives on continuous improvement. In this role, you will be responsible for overseeing and enhancing the performance and quality of work delivered by our dedicated IT Support Team. Collaborating closely with our engineering and business teams, you will take full ownership of delivering exceptional end-user IT support services throughout the entire company.</span></div><div><br></div><div><b style="font-size: 13.5pt">Your future work will include</b></div><div><br></div><div><b style="font-size: 11pt">Operations</b><span style="font-size: 11pt">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">- Ensuring effective IT Support Team services for users. Solving problems and incidents raised by business users.&nbsp;</span></div><div><span style="font-size: 11pt">- Handling escalations and providing timely updates and communication to users.</span></div><div><span style="font-size: 11pt">- Managing hardware procurement and software subscriptions.&nbsp;</span></div><div><span style="font-size: 11pt">- Keeping inventory and internal knowledge bases up-to-date.</span></div><div><br></div><div><b style="font-size: 11pt">Management</b><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">- Overseeing the IT Support Team operation and being responsible for the teamâ€™s overall performance.&nbsp;</span></div><div><span style="font-size: 11pt">- Planning and executing the IT Support area roadmap.&nbsp;</span></div><div><span style="font-size: 11pt">- Managing and reporting hardware and software budgets.</span></div><div><br></div><div><b style="font-size: 11pt">Leadership</b><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">- Driving improvement in processes and tools for better product outcomes.</span></div><div><span style="font-size: 11pt">- Helping people grow as professionals in their fields and retaining them as team members.</span></div><div><br></div><div><b style="font-size: 11pt">Security</b><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">- Management and full responsibility for the onboarding and offboarding process as it relates to IT, supporting the access review process in collaboration with the Security Officer.</span></div><div><br></div>

IT Support Manager

<p><a href="https://edgeandnode.com">Edge &amp; Node</a> is a creative software development company working to build a vibrant, decentralized future. Founded by the initial team behind The Graph, Edge &amp; Node is dedicated to the advancement of web3, a decentralized and fair internet where public data is available to all—an internet that enables its users to increase agency over their creations and their lives.</p>
<p>Edge &amp; Node’s initial product is <a href="https://thegraph.com/en/">The Graph</a>, an indexing protocol for querying networks like Ethereum and IPFS, which ensures open data is always available and easy to access. The Graph is used by thousands of protocols and dapps including Uniswap, Livepeer, Aave, Decentraland, and more. Edge &amp; Node also launched <a href="https://everest.link/">Everest</a>, a decentralized registry with the mission to catalyze the shift to web3, facilitating community-driven curation of projects providing ongoing utility to the crypto space.</p>
<p>Tech Support &amp; Developer Success is passionate about web3 and is familiar with The Graph. They are savvy about blockchains and APIs with knowledge of subgraphs. They are driven and committed to developing optimal experiences for engineers and users. They excel in client-facing roles and are ready to work with the best web3 projects globally.</p>
<h2>What You’ll Be Doing</h2>
<ul>
<li>Reviewing all of the external channels for The Graph and be extremely present and responsive</li>
<li>Being helpful to all users of The Graph and ensuring each has a positive experience</li>
<li>Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph</li>
<li>If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there</li>
<li>Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers</li>
<li>Supporting business team to identify new leads for integrations or partnerships</li>
<li>Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events</li>
<li>Collaborating with the business development and community teams to support subgraph developers, users, and network participants</li>
<li>Supporting end-to-end process of subgraph integrations and deployments</li>
<li>Supporting the bug bounty program and protocol testing</li>
</ul>
<h2>What We Expect</h2>
<ul>
<li>Be present on all channels</li>
<li>Provide fast responses</li>
<li>Excellent communication skills in English</li>
<li>Interpersonal skills</li>
<li>Attention to detail</li>
<li>Ability to take initiative and drive meetings and engagements with potential users</li>
<li>Experience with Customer Success and providing solutions for engineering products is preferred</li>
<li>Experience with Github and other developer tooling</li>
<li>TypeScript (intermediate skill level)</li>
<li>GraphQL (intermediate skill level)</li>
<li>Knowledge about The Graph, blockchain and web3</li>
<li>1+ year experience in Technical Support, Customer Success or similar</li>
<li>Bachelors degree in Computer Science, Software Engineering or related practical experience</li>
<li>Knowledge about Cryptocurrency and the web3 community</li>
</ul>
<h2>About The Graph</h2><div class="content-conclusion"><p><a href="https://thegraph.com/" target="_blank">The Graph</a> is the indexing and query layer of web3. The Graph Network’s self service experience for developers launched in July 2021. Developers build and publish open APIs, called subgraphs, that applications can query using GraphQL. The Graph supports indexing data from multiple different networks including Ethereum, NEAR, Arbitrium, Optimism, Polygon, Avalanche, Celo, Fantom, Moonbeam, IPFS, and PoA with more networks coming soon. To date, tens-of-thousands of subgraphs have been deployed on the hosted service, and now subgraphs can be deployed directly on the network. Over 28,000 developers have built subgraphs for applications such as Uniswap, Synthetix, KnownOrigin, Art Blocks, Balancer, Livepeer, DAOstack, Audius, Decentraland, and many others.</p>
<p>If you are a developer building an application or web3 application, you can use subgraphs for indexing and querying data from blockchains. <a href="https://thegraph.com/" target="_blank">The Graph</a> allows applications to efficiently and performantly present data in a UI and allows other developers to use your subgraph too! You can <a href="https://thegraph.com/docs/en/developer/quick-start/" target="_blank">deploy a subgraph</a> to the network using the newly launched <a href="https://thegraph.com/studio/" target="_blank">Subgraph Studio</a> or query existing subgraphs that are in the <a href="https://thegraph.com/explorer/" target="_blank">Graph Explorer</a>. The Graph would love to welcome you to be <a href="https://thegraph.com/docs/en/indexing/" target="_blank">Indexers</a>, <a href="https://thegraph.com/docs/en/curating/" target="_blank">Curators</a> and/or <a href="https://thegraph.com/docs/en/delegating/" target="_blank">Delegators</a> on The Graph’s mainnet. Join The Graph community by introducing yourself in The Graph <a href="https://discord.com/invite/vtvv7FP" target="_blank">Discord</a> for technical discussions, join The Graph’s <a href="https://t.me/GraphProtocol" target="_blank">Telegram</a> chat, and follow The Graph on <a href="https://twitter.com/graphprotocol" target="_blank">Twitter</a>, <a href="https://www.linkedin.com/company/thegraph/" target="_blank">LinkedIn</a>, <a href="https://www.instagram.com/graphprotocol/?hl=en" target="_blank">Instagram</a>, <a href="https://www.facebook.com/TheGraphProtocol" target="_blank">Facebook</a>, <a href="https://www.reddit.com/r/thegraph/" target="_blank">Reddit</a>, and <a href="https://medium.com/graphprotocol" target="_blank">Medium</a>! The Graph’s developers and members of the community are always eager to chat with you, and The Graph ecosystem has a growing community of developers who support each other.</p>
<p><a href="https://thegraph.com/blog/announcing-the-graph-foundation" target="_blank">The Graph Foundation</a> oversees The Graph Network. The Graph Foundation is overseen by the <a href="https://thegraph.com/blog/inaugurating-council-and-grants" target="_blank">Technical Council</a>. <a href="https://edgeandnode.com/" target="_blank">Edge &amp; Node</a>, <a href="https://streamingfast.io" target="_blank">StreamingFast</a>, <a href="https://messari.io/" target="_blank">Messari</a>, <a href="https://www.semiotic.ai" target="_blank">Semiotic</a>&nbsp; and <a href="https://the-guild.dev/" target="_blank">The Guild</a> are five of the many organizations within The Graph ecosystem.</p></div>

<div><b style="font-size: 18px">We are&nbsp;<a href="https://ramp.network/about/" class="postings-link">Ramp</a>, a&nbsp;</b><a href="https://blog.ramp.network/ramp-closes-70m-series-b-round" style="font-size: 18px" class="postings-link"><b>well-funded scaleup&nbsp;</b></a><b style="font-size: 18px">that makes the Web3 world a reality ğŸš€</b></div><div><br></div><div><b>Role Overview</b></div><div>Weâ€™re looking for a Junior Customer Support Agent to support Ramp's clients. Someone who is excited by the possibilities of working on the intersection of FinTech and blockchain, focused and deeply detail-oriented.&nbsp;</div>

Junior Customer Support Agent

<p><span style="font-weight: 400; color: #000000;">Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on</span></p>
<p><span style="color: #000000;"><span style="font-weight: 400;">Working with ConsenSys puts you at the </span><strong>forefront of an evolving paradigm</strong><span style="font-weight: 400;">, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.&nbsp;</span></span></p>
<p><span style="font-weight: 400; color: #000000;">Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and weâ€™re far from reaching our full potential. Youâ€™ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.&nbsp;</span></p>
<p><span style="color: #000000;"><span style="font-weight: 400;">Youâ€™ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects â€” challenging you to stay at the </span><strong>top of your game</strong><span style="font-weight: 400;">. Youâ€™ll join a network of entrepreneurs and technologists that reaches the </span><strong>edge of our ecosystem</strong><span style="font-weight: 400;">. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.</span><span style="font-weight: 400;">&nbsp;</span></span></p>
<p>&nbsp;</p>
<p><span style="color: #000000;"><strong>About Customer Success</strong><span style="font-weight: 400;"><br></span></span></p>
<p><span style="color: #000000;"><span style="font-weight: 400;">The Customer Success team in ConsenSys is focused on exactly that: making our customers successful. The team is designed to complement ConsenSys products by creating a holistic well-rounded experience for our customers and users.</span></span></p>
<p><span style="color: #000000;">We focus on 3 areas:</span></p>
<p><span style="color: #000000;"><strong>Customer experience</strong> - Ensuring that our customers and users are engaged, and satisfied with ConsenSys products and services.</span><br><span style="color: #000000;"><strong>Brand protection</strong> - Maintaining and elevating the ConsenSys brand and overall reputation through our customers and users, and their feedback</span><br><span style="color: #000000;"><strong>Continuous improvement</strong> - Learning and adapting to the customers' needs and providing feedback to the products allows ConsenSys to maximize its market potential and be a better fit for a wider audience</span></p>
<p>&nbsp;</p>
<p><span style="color: #000000;"><strong>What youâ€™ll do</strong><span style="font-weight: 400;"><br></span></span></p>
<p><span style="font-weight: 400; color: #000000;">The Technical Support Engineer will be responsible for working closely with Customer Success Leaders and internal and external Engineering teams for the products they will be engaged in. You will be responding to technical support cases generated by our customers via our ticketing system, ensuring a high level of customer satisfaction. Troubleshooting and resolving technical questions related to general product knowledge, implementation, individual user issues, and other product related questions, while meeting our quality goals. You will act as an escalation point for complex issues, working collaboratively with other team members to resolve problems. Contributing to the continuous improvement of support protocols, driving efficiency and effectiveness, while providing valuable feedback for our engineering, product, and other teams.</span></p>
<p>&nbsp;</p>
<p><span style="color: #000000;"><strong>Would be great if you brought this to the role</strong></span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">Previous experience in a technical support or customer service role, preferably within the blockchain or cryptocurrency industry</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">Understanding of Ethereum, web3, and the blockchain ecosystem</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">Excellent verbal and written communication skills in English, including active listening, conflict resolution, and customer empathy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">A customer-centric mindset and a passion for providing exceptional support</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">Experience in supporting and troubleshooting web applications, JSON and Rest APIs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400; color: #000000;">Experience with at least one scripting/programming language</span></li>
</ul>
<p><span style="color: #000000;"><span style="font-weight: 400;">Don't meet all the requirements? Don't sweat it. Weâ€™re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environmentâ€”apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role</span><span style="font-weight: 400;">.</span></span></p>
<p><span style="color: #000000;"><em data-stringify-type="italic">The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. Candidates should anticipate a base salary (not including bonus, equity or other benefits) of $USD 70,000 - $150,000</em></span></p>
<p><span style="color: #000000;"><em><span style="font-weight: 400;">ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/)</span></em><em><span style="font-weight: 400;">.</span></em></span></p>

<p>We are looking for an ambitious and self-driven engineer who can help support and grow a thriving community of developers. This is an opportunity to pave novel ground in crypto, pursuing an uncharted path for smart contract platforms and building a highly secure and decentralized settlement layer for blockchain-based systems.</p>
<p>You will play a critical role in realizing the ambitions of a transformational Layer 1 blockchain, ensuring that the internet remains permissionless, ownerless and for the empowerment of all.</p>

<p>You’ll lower the learning curve for others entering our ecosystem, becoming an expert guide for developers journeying through. You can work with software that is under active development and figure things out so others won't have to. We don't expect someone to know everything, but to start from a strong foundation, take initiative and grow.</p>

<p><strong>What you'll do:</strong></p>
<ul>
<li>Take ownership of the onboarding experience, ensuring the appropriate resources are available and widely circulated in the developer community</li>
<li>Proactively identify issues and potential solutions that drive developer adoption, facilitate an ever-improving onboarding experience</li>
<li>Engage directly with ecosystem projects on technical support on Discord or forums, assist in debugging, showcase best technical practices</li>
<li>Work alongside community and marketing personnel to grow and nurture the ecosystem</li>
<li>Travel to conferences, hackathons and other crypto community events to grow and support the ecosystem</li>
<li>Create and improve technical content: documentation, explainers, examples</li>
<li>Maintain understanding of technologies across the industry to accurately compare and contrast the technology we create with others</li>
</ul>

<p><strong>Who you are:</strong></p>
<ul>
<li>1-3 years in the crypto industry, 5+ years of engineering/development experience</li>
<li>Demonstrated experience building or supporting decentralized applications, knowledge of how communities/ecosystems form</li>
<li>Understanding of blockchain architectures and considerations such as UTXO/Account model, Solidity vs. Move, EVM vs. CosmWASM, Solana vs. Sui/Aptos, basic working knowledge of cryptography</li>
<li>Comfortable operating in a space of constant evolution, that at times can be uncertain or contradictory</li>
<li>Highly proficient in Rust and TypeScript, bonus if proficient in C, Go, or Solidity</li>
<li>Strong communication and relationship management skills, responsive and well-organized</li>
<li>Open Source experience is a big plus</li>
<li>Computer Science or Computer Engineering degree, but self-taught developers are welcome to apply</li>
<li>Fluent in both English and Chinese</li>
</ul>

<p><strong>What we offer:</strong></p>
<ul>
<li>A globally distributed work environment with a high degree of autonomy, agency and flexibility</li>
<li>Small team of passionate individuals, the opportunity to build something truly novel and game-changing</li>
<li>Collaborative, fast-paced, self-initiating culture</li>
<li>Competitive salary</li>
</ul>
<p>Interested parties, please apply via our application link - https://jobs.gohire.io/nervos-network-tzqhh93f/ecosystem-support-engineer-120769/</p><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Crypto Jobs</a>, <a href="https://cryptojobslist.com/developer">Developer Web3 Jobs</a>, <a href="https://cryptojobslist.com/engineering">Engineering Crypto Jobs</a>, <a href="https://cryptojobslist.com/solidity">Solidity Crypto Jobs</a>, <a href="https://cryptojobslist.com/discord">Discord Crypto Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Web3 Jobs</a>, <a href="https://cryptojobslist.com/community">Community Crypto Jobs</a>, <a href="https://cryptojobslist.com/rust">Rust Crypto Jobs</a>, <a href="https://cryptojobslist.com/solana">Solana Crypto Jobs</a>.</p>

Ecosystem Support Engineer  (bilingual)

<p>At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.</p>
<p>There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.</p>
<p><strong>Ready to #LiveCrypto? Who you are:</strong></p>
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul><p>As a Consumer Support Operations Associate Manager,  you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.</p>
<p><strong>What you’ll be doing (ie. job duties):</strong><strong> To be completed by all business teams except Eng.</strong></p>
<ul>
<li>Develop a team of high performing customer service agents to provide a best in class customer experience across multiple channels.</li>
<li>Act as a trusted point of contact for escalations and high priority issues related to your scope.</li>
<li>Achieve service level agreements and quality metrics for your line of business, at the individual and team level.</li>
<li>Provide leadership and coaching based on industry best methodologies, thoughtful delegation and performance management.</li>
<li>Focus on team growth and enablement through mentorship, career development and employee engagement.</li>
<li>Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.</li>
<li>Utilize an in-depth understanding of metrics to drive data-driven business decisions.</li>
<li>Continuously add value through effective impact analysis, prioritisation and efficient execution of projects.</li>
</ul>
<p><strong>What we look for in you (ie. job requirements):</strong><strong> To be completed by all business teams except Eng. </strong></p>
<ul>
<li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base.</li>
<li>Minimum of 5 years of relevant experience in financial services, technology and/or customer support.</li>
<li>3+ years of people management experience in an operations environment.</li>
<li>Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.</li>
<li>Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.</li>
<li>Subject matter expertise and interest in the crypto ecosystem. </li>
<li>Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organisation.</li>
<li>Weekend support and/or flexible evening/overnight hours may be required.</li>
<li>Commutable distance to Coinbase Taguig City / Metro Manilla office. </li>
<li>Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs.</li>
</ul>
<p><strong>Nice to haves:</strong></p>
<ul>
<li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li>
<li>Advanced experience in project management, analytics or quality assurance.</li>
<li>Advanced degree in business, finance, customer experience and/or blockchain.</li>
<li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li>
</ul>
<p>*This is a remote based position in Manila, Philippines</p><h3>Commitment to Equal Opportunity</h3>
<p>Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. </p>
<p>Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.</p>
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
<p>Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     </p>
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Associate Manager, Customer Support Operations

<h3><strong>Work with the best</strong></h3>
<p>Orderly Network is a permissionless, decentralized exchange protocol and modular ecosystem built on top of NEAR. It uses an on-chain orderbook to provide a platform complete with a risk engine, matching engine, and shared asset pools for Dapps to build on top of. Dapps built on the Orderly Network will allow for financial instruments such as; Spot Trading, Margin Trading, Perpetual Swaps and Lending &amp; Borrowing.</p>
<p>Whilst a fully independent team operates at Orderly Network, we were incubated by NEAR and WOO Network - Industry heavyweights in their respective fields. Thanks to both the guidance and expertise Orderly Network will offer market-leading execution with low latency and minimal fees with a combination of orderbook efficiency alongside on-chain settlement. We will become the go-to network for ecosystem partners to come and build upon.</p>
<h3><strong>A Glimpse into Your Future at Orderly Network</strong></h3>
<ul>
<li><em>What will you be working on?</em>
<ul>
<li>As technical support team, you will investigate the technical issues raised by clients, perform analysis by looking into the logs, provide proper recommendations to handle the issue and produce the report of the issue. More important, if there is a service incident, you will be responsible for classifying the urgency of the issues, and escalate to the teams that require to be involved.</li>
<li>As a bridge between client and internal teams, you will also contribute to educate or support client services teams, to improve the response to client, document the work-around of known technical issues. Define the framework of the documentation process for product changes. On the other hand, you will also bring the client voice to the internal, collect the context information of the issue, record the info in Jira, raise it to Dev Team for further analysis, or bug fix.</li>
</ul>
</li>
<li>Who will you be working with?
<ul>
<li>Our team consists of marketing and BD, product managers, developers, and other industry experts. We cultivate talent based on a number of important qualities such as innovation, integrity, teamwork, openness, and courage. As an employee, there is no greater perk than having a top supporting cast to help you achieve your personal and professional goals.</li>
</ul>
</li>
<li><em>What tech stacks/skills will you be using?</em>
<ul>
<li>As a support engineer, communication and collaboration take a large proportion of your daily operation. Orderly uses multiple channels for both internal and external communication, including JIRA, Zendesk and Telegram.</li>
<li>Besides of documentation works, development capabilities are also the basic requirement, you will need to guide our client to implement their trading program with our API, the minimum requirement is mastering at least one of the programming languages (C++, Java, Python, JavaScript, etc.), and familiar with RESTful and Websocket protocols.</li>
<li>For monitoring &amp; troubleshooting tools,   including, but not limited to, Linux Shell Script, SQL, ELK (Kibana), and Grafana, and we encourage you to contribute more on support tools for internal and external clients.</li>
</ul>
</li>
</ul>
<h3><strong>Interested in Learning More?</strong></h3>
<ul>
<li>Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.</li>
<li>If you have experience in developing trading systems or financial-related products is a plus.</li>
<li>You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed. </li>
<li>Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our <a href="https://boards.greenhouse.io/orderlynetwork/jobs/5170520003" rel="noopener noreferrer nofollow ugc" target="_blank">External Referral Incentives Program</a> as well. </li>
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