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Crypto Customer Service Jobs 

Crypto Customer Service Jobs | Froog

<p>At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" rel="noopener noreferrer nofollow ugc" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.</p>
<p>There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" rel="noopener noreferrer nofollow ugc" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" rel="noopener noreferrer nofollow ugc" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.</p>
<p><strong>Ready to #LiveCrypto? Who you are:</strong></p>
<ul>
<li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li>
<li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li>
<li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li>
<li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li>
<li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li>
<li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li>
</ul><p>As a Consumer Support Operations Associate Manager,  you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.</p>
<p><strong>What you’ll be doing (ie. job duties):</strong><strong> To be completed by all business teams except Eng.</strong></p>
<ul>
<li>Develop a team of high performing customer service agents to provide a best in class customer experience across multiple channels.</li>
<li>Act as a trusted point of contact for escalations and high priority issues related to your scope.</li>
<li>Achieve service level agreements and quality metrics for your line of business, at the individual and team level.</li>
<li>Provide leadership and coaching based on industry best methodologies, thoughtful delegation and performance management.</li>
<li>Focus on team growth and enablement through mentorship, career development and employee engagement.</li>
<li>Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.</li>
<li>Utilize an in-depth understanding of metrics to drive data-driven business decisions.</li>
<li>Continuously add value through effective impact analysis, prioritisation and efficient execution of projects.</li>
</ul>
<p><strong>What we look for in you (ie. job requirements):</strong><strong> To be completed by all business teams except Eng. </strong></p>
<ul>
<li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base.</li>
<li>Minimum of 5 years of relevant experience in financial services, technology and/or customer support.</li>
<li>3+ years of people management experience in an operations environment.</li>
<li>Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.</li>
<li>Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.</li>
<li>Subject matter expertise and interest in the crypto ecosystem. </li>
<li>Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organisation.</li>
<li>Weekend support and/or flexible evening/overnight hours may be required.</li>
<li>Commutable distance to Coinbase Taguig City / Metro Manilla office. </li>
<li>Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs.</li>
</ul>
<p><strong>Nice to haves:</strong></p>
<ul>
<li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li>
<li>Advanced experience in project management, analytics or quality assurance.</li>
<li>Advanced degree in business, finance, customer experience and/or blockchain.</li>
<li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li>
</ul>
<p>*This is a remote based position in Manila, Philippines</p><h3>Commitment to Equal Opportunity</h3>
<p>Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Pay Transparency</a>, <a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Employee Rights</a> and <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">Know Your Rights</a> notices by clicking on their corresponding links.  Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" rel="noopener noreferrer nofollow ugc" target="_blank">E-Verify program</a> in certain locations, as required by law. </p>
<p>Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" rel="noopener noreferrer nofollow ugc" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" rel="noopener noreferrer nofollow ugc" target="_blank">(free step by step tutorial can be found here)</a>.</p>
<h3>Global Data Privacy Notice for Job Candidates and Applicants</h3>
<p>Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" rel="noopener noreferrer nofollow ugc" target="_blank">here.</a>     </p>
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Associate Manager, Customer Support Operations

<h3><strong>Work with the best</strong></h3>
<p>Orderly Network is a permissionless, decentralized exchange protocol and modular ecosystem built on top of NEAR. It uses an on-chain orderbook to provide a platform complete with a risk engine, matching engine, and shared asset pools for Dapps to build on top of. Dapps built on the Orderly Network will allow for financial instruments such as; Spot Trading, Margin Trading, Perpetual Swaps and Lending &amp; Borrowing.</p>
<p>Whilst a fully independent team operates at Orderly Network, we were incubated by NEAR and WOO Network - Industry heavyweights in their respective fields. Thanks to both the guidance and expertise Orderly Network will offer market-leading execution with low latency and minimal fees with a combination of orderbook efficiency alongside on-chain settlement. We will become the go-to network for ecosystem partners to come and build upon.</p>
<h3><strong>A Glimpse into Your Future at Orderly Network</strong></h3>
<ul>
<li><em>What will you be working on?</em>
<ul>
<li>As technical support team, you will investigate the technical issues raised by clients, perform analysis by looking into the logs, provide proper recommendations to handle the issue and produce the report of the issue. More important, if there is a service incident, you will be responsible for classifying the urgency of the issues, and escalate to the teams that require to be involved.</li>
<li>As a bridge between client and internal teams, you will also contribute to educate or support client services teams, to improve the response to client, document the work-around of known technical issues. Define the framework of the documentation process for product changes. On the other hand, you will also bring the client voice to the internal, collect the context information of the issue, record the info in Jira, raise it to Dev Team for further analysis, or bug fix.</li>
</ul>
</li>
<li>Who will you be working with?
<ul>
<li>Our team consists of marketing and BD, product managers, developers, and other industry experts. We cultivate talent based on a number of important qualities such as innovation, integrity, teamwork, openness, and courage. As an employee, there is no greater perk than having a top supporting cast to help you achieve your personal and professional goals.</li>
</ul>
</li>
<li><em>What tech stacks/skills will you be using?</em>
<ul>
<li>As a support engineer, communication and collaboration take a large proportion of your daily operation. Orderly uses multiple channels for both internal and external communication, including JIRA, Zendesk and Telegram.</li>
<li>Besides of documentation works, development capabilities are also the basic requirement, you will need to guide our client to implement their trading program with our API, the minimum requirement is mastering at least one of the programming languages (C++, Java, Python, JavaScript, etc.), and familiar with RESTful and Websocket protocols.</li>
<li>For monitoring &amp; troubleshooting tools,   including, but not limited to, Linux Shell Script, SQL, ELK (Kibana), and Grafana, and we encourage you to contribute more on support tools for internal and external clients.</li>
</ul>
</li>
</ul>
<h3><strong>Interested in Learning More?</strong></h3>
<ul>
<li>Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.</li>
<li>If you have experience in developing trading systems or financial-related products is a plus.</li>
<li>You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed. </li>
<li>Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our <a href="https://boards.greenhouse.io/orderlynetwork/jobs/5170520003" rel="noopener noreferrer nofollow ugc" target="_blank">External Referral Incentives Program</a> as well. </li>
</ul><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Web3 Jobs</a>, <a href="https://cryptojobslist.com/remote">Remote Web3 Jobs</a>, <a href="https://cryptojobslist.com/marketing">Marketing Crypto Jobs</a>, <a href="https://cryptojobslist.com/trading">Trading Web3 Jobs</a>, <a href="https://cryptojobslist.com/developer">Developer Web3 Jobs</a>, <a href="https://cryptojobslist.com/exchange">Exchange Crypto Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Crypto Jobs</a>, <a href="https://cryptojobslist.com/python">Python Crypto Jobs</a>, <a href="https://cryptojobslist.com/javascript">Javascript Web3 Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Crypto Jobs</a>.</p>

Technical Support Engineer

<p><strong>About The Role</strong></p>
<p>We are seeking a highly organized and experience Part-Time IT Support Specialist to oversee the IT Operations of our Palo Alto office. The successful candidate will be responsible for  providing front-line IT support while developing policies and procedures to enable scale.<strong>What you'll be doing:</strong></p>
<ul>
<li>Provide front-line IT support to employees via walk-ups, tickets, and chats</li>
<li>Monitor, troubleshoot, and repair IT hardware and software</li>
<li>Work with Security to handle inventory of IT-owned and managed assets</li>
<li>Facilitate and support IT new hire orientation</li>
<li>Operate and support AV systems and events as needed</li>
<li>Create and maintain IT runbooks and end-user documentation</li>
</ul>
<p><strong>What we’re looking for:</strong></p>
<ul>
<li>3+ years experience providing IT support in a global corporate environment</li>
<li>Experience supporting macOS at scale (Windows a plus!)</li>
<li>Previous SaaS administration experience (ex: Rippling, Slack, Google Workspaces)</li>
<li>Previous troubleshooting experience across a multitude of systems</li>
<li>Solid understanding of Security standard methodologies at scale</li>
<li>Self-starter and able to work independently</li>
<li>Excellent communication skills</li>
</ul>
<p><em>The base salary range for this full-time position is $80k - $110k. The range displayed on each job posting reflects the minimum and typical maximum target for new hire salaries for the position of a candidate based in the Bay Area at any level. We do hire exceptionally talented professionals with decades of experience in their field. As such, our range may be higher than what is displayed. Our base salary ranges are determined by experience and location, and we hire at all levels for multiple roles. Within the range, individual pay is determined by work location, job-related skills demonstrated during the interviews, working experience, and relevant education or training. Please note that the compensation details listed in role postings reflect the base salary only and do not include equity, tokens, or benefits.</em></p><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Crypto Jobs</a>, <a href="https://cryptojobslist.com/operations">Operations Web3 Jobs</a>, <a href="https://cryptojobslist.com/security">Security Web3 Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Web3 Jobs</a>, <a href="https://cryptojobslist.com/part-time">Part Time Web3 Jobs</a>.</p>

IT Support Specialist (PT)

<p><strong>Parity Technologies</strong> builds core infrastructure for blockchains and Web 3.0 technologies. This means dealing with P2P networking, consensus algorithms, cryptography, databases, and decentralised applications. We strive to write the fastest, lightest, and safest core technology in Blockchain and write lots of open-source code.</p>
<p>We have built and launched live networks like Kusama and Polkadot atop the Substrate blockchain framework at Parity Technologies. We want to bring to these networks first-class end-to-end user experiences which tell a story of how easy it is to use these next-generation blockchains. </p>
<p><strong>The Role</strong></p>
<p>As a Technical Support Engineer you are the go-to for any and all issues related to the hardware that enables our employees to be productive while they are in the office or on the go. You are responsible for fixing the myriad of problems brought to to you with an unparalleled instinct for diagnosing the issue and a passion for helping others. </p>
<p>Not content to just consider an issue resolved by a quick fix, you want to understand our users regular workflows in order to identify the best solution for any problem that pops up, and you are excited to learn new skills that broaden the scope of problems you can help fix. While you have the knowledge and expertise to work with machines, you enjoy interacting with people and helping someone new. </p>
<p><strong>Core Responsibilities</strong></p>
<ul>
<li>Support for all internal technical operations.</li>
<li>Solve enterprise scale problems by creatively engineering automated solutions.</li>
<li>Install, configure, and maintain Linux and Mac workstations.</li>
<li>Troubleshoot and provide solutions for networking and connectivity issues.</li>
</ul>
<p><strong>What We Value</strong></p>
<ul>
<li>Have enough knowledge of Linux and Mac operating systems to be comfortable and sure when helping your colleagues.</li>
<li>Manage the command line interface with ease - both in Linux and MAC environments</li>
<li>Passion and good knowledge of common Open Source Software products</li>
<li>Have great knowledge and interest in the fast-changing consumer and professional IT device market.</li>
</ul>
<p><strong>About the position</strong> </p>
<p>This is a highly varied ‘all things support’ type position, the successful individual will be supporting all levels of employee technical support issues.  The ability to build productive relationships with colleagues at remote locations around the world will make you successful in this role as will patience and a sense of humour. The End User Technical Support is part of the Security Team at Parity Technologies, so you will be working hands-on with end user security issues and exposed to security topics within an organisation which is building the infrastructure to build web3.</p><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Cryptocurrency Jobs</a>, <a href="https://cryptojobslist.com/remote">Remote Crypto Jobs</a>, <a href="https://cryptojobslist.com/content">Content Web3 Jobs</a>, <a href="https://cryptojobslist.com/operations">Operations Crypto Jobs</a>, <a href="https://cryptojobslist.com/security">Security Crypto Jobs</a>, <a href="https://cryptojobslist.com/developer">Developer Web3 Jobs</a>, <a href="https://cryptojobslist.com/engineering">Engineering Web3 Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Crypto Jobs</a>, <a href="https://cryptojobslist.com/polkadot">Polkadot Web3 Jobs</a>, <a href="https://cryptojobslist.com/substrate">Substrate Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Web3 Jobs</a>.</p>

Technical Support Engineer (Linux) - Lisbon

<div><b style="font-size: 18px">What is Polygon?</b></div><div><br></div><div><span style="font-size: 11pt">Polygon is the leading blockchain development platform, offering scalable, affordable, secure and sustainable blockchains for Web3. Its growing suite of products offers developers easy access to major scaling solutions including L2 (ZK Rollups and Optimistic Rollups), sidechains, hybrid, stand-alone and enterprise chains, and data availability. Polygonâ€™s scaling solutions have seen widespread adoption with tens of thousands of decentralized applications hosted, </span><a href="http://1.6B" class="postings-link"><span style="font-size: 11pt">1.6B</span></a><span style="font-size: 11pt">+ total transactions processed, 180M+ unique user addresses, and $7B+ in assets secured. Polygon is carbon neutral with the goal of leading the Web3 ecosystem in becoming carbon negative.</span></div><div><br></div><div>We operate a large suite of SaaS apps to empower our people. We are looking for an IT Support Engineer who is passionate about providing exceptional support &amp; guidance.</div><div><br></div><div>The MIS team is responsible for the management and integration of our SaaS suite, IT support, device management and IT project delivery. Weâ€™re the backbone of the Polygon IT ecosystem supporting multiple teams &amp; departments globally.</div><div><br></div><div><span style="font-size: 18px">What you'll do</span></div><div>Youâ€™ll help our distributed team work effectively, providing IT support &amp; guidance in desktop support, SaaS apps (including Okta, Google Workspace, Slack) and managing security and compliance of our end user devices using our MDM. You will also be involved in projects, coordinating with the Solutions Engineers and other key stakeholders from various teams across the organisation.</div>

IT Support Engineer

<p>Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.<h3>Responsibilities:</h3><ul><ul><li>Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic</li><li>Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team</li><li>Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement</li><li>Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely</li><li>Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization</li><li>High responsibility in continuous improvement in service quality and efficiency</li><li>Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes</li></ul></ul><h3>Requirements:</h3><ul><ul><li>4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc</li><li>Must have strong capabilities to identify, analyze and resolve problems logically and systematically</li><li>3+ years Unix/Linux with shell scripting, etc</li><li>2+ years databases experience (Oracle, MySQL)</li><li>2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix</li><li>Understanding of software development methodologies and coding standards</li><li>Experience with software application debugging and troubleshooting</li><li>Familiar with technical support process and escalation management</li><li>Passionate with technical support to solve complicated customer issues</li><li>Ability to present or speak fluently to engineers, product manager and customers</li><li>BS/MS in Computer Science, Math or related scientific disciplines</li><li>Background in Software Development is a plus</li></ul></ul><b>Working at Binance</b>•     Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry•     Fast moving, challenging and unique business problems•     International work environment and flat organisation•     Great career development opportunities in a growing company•     Possibility for relocation and international transfers mid-career•     Competitive salary•     Flexible working hours, Casual work attire<i>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>.</i></p>
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Technical Support Engineer / SL3 Application Owner

<div>Aragon Association is a small, remote-only team of people that spans a broad range of backgrounds, interests, and geographies. We're entrepreneurs and Ph.D.s, craft beer and coffee lovers, troublemakers and problem solvers, living across the US, EU, Asia and everywhere in between, who are designing and building unstoppable tooling for the creation and management of decentralized autonomous organizations.</div><div><br></div><div>Aragon Association has overseen the production of the leading smart contract framework for DAOs, with toolkits for developers to seamlessly integrate their own apps with DAO functionality.</div><div><br></div><div>As a Technical Support Specialist, you will be on the front lines helping Aragon users resolve technical issues while building their DAOs or creating new plugins for the Aragon ecosystem. You will be a member of Aragon's core product development team and will work closely with the Community and Growth teams. This is a great opportunity to be a part of something big and make a positive impact on the world.</div>

Technical Support Specialist

<p>Required skills:</p>
<ul>
<li>1+ years of Customer Support experience</li>
<li>Literacy, attention to details, stress resistance</li>
<li>Excellent communication skills and customer-oriented approach</li>
<li>Responsibility, the will to go extra mile</li>
<li>Ability to multitask</li>
<li>B2+ level of English</li>
<li>Interested in the Web3 &amp; mobile gaming industries</li>
<li>FinTech experience would be a great advantage</li>
</ul>

<p>Responsibilities:</p>
<ul>
<li>Provide written support for customers via tickets, instant messengers, and social media — no calls</li>
<li>Communicate with native speakers in English</li>
<li>Review and moderate <a href="https://en.wikipedia.org/wiki/Know_your_customer" rel="noopener noreferrer nofollow ugc" target="_blank">KYC applications</a></li>
<li>Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution</li>
<li>Be flexible in a dynamic environment, quick-paced changes are constant</li>
</ul>
<p>We offer:</p>
<ul>
<li>Team of like-minded professionals</li>
<li>Insurance</li>
<li>A unique project with modern technologies</li>
<li>Paid English classes</li>
<li>Budget for professional development</li>
</ul>

<p>Join DMarket team today!</p><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Web3 Jobs</a>, <a href="https://cryptojobslist.com/legal">Legal Crypto Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Web3 Jobs</a>, <a href="https://cryptojobslist.com/compliance">Compliance Crypto Jobs</a>, <a href="https://cryptojobslist.com/kyc">Kyc Web3 Jobs</a>, <a href="https://cryptojobslist.com/social-media">Social Media Web3 Jobs</a>, <a href="https://cryptojobslist.com/customer-support">Customer Support Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Crypto Jobs</a>.</p>

Customer Support Specialist

<p><strong>About Ankr</strong></p>
<p>Paving the way to the open internet of the future, Ankr offers node solutions for over 50 different chains and a “1 click” API service for Ethereum, Binance Smart Chain, Polygon, Avalanche and more. Our primary mission is to help usher in developers into the web3 ecosystem. To do this, we pioneer new solutions to solve some of the most pressing problems across decentralized systems and the DeFi movement, to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems.</p>
<p>Check us out: <a href="https://www.ankr.com/" rel="noopener noreferrer nofollow ugc" target="_blank">https://www.ankr.com/</a></p>
<p>Ankr was founded in 2017 in Berkeley, California. The founding team and headquarters are based in San Francisco. Ankr has a distributed team of over 150+ people operating remotely and from San Francisco, Shanghai, Moscow, and Amsterdam offices.</p>
<p>The next phase of the internet is based on distributed networks which make the new generation of platforms, applications and services more private, secure, reliable and censorship-resistant. By cutting out intermediaries and gatekeepers, builders and users gain back control over their applications and data.</p>
<p>Our mission is to make web3 easy to use for everyone!</p>
<strong>Responsibilities:</strong>
<ul>
<li>Respond to either first line support or end user software queries via chatbot, email, discord, etc.</li>
<li>Investigating and reproducing the user issues.</li>
<li>Helping users solve problems, or preparing a detailed description of the error for the 3rd line of support</li>
<li>Analysis of recurring problems by working with the development team, technical writers, 1st line support.</li>
<li>Preparation of proposals for changing the testing system, monitoring, updating documentation, etc.</li>
<li>Control of compliance with deadlines for processing requests whilst informing the user about the process of solving their problem.</li>
<li>Create and update the internal product knowledge base for 1st and 2nd line support</li>
</ul>
<strong>Requirements:</strong>
<ul>
<li>High level of communication and customer focus</li>
<li>2+ years experience with blockchain related technologies, preferably with testing blockchain and dApp products</li>
<li>Ability to analyze problems, find their root cause and explain it to both technicians and users</li>
<li>Understanding of web2, web3 and basic blockchain technology.</li>
<li>Knowledge of at least one programming language, preferably both python and javascript. (Preferably experience with web3.js/web3.py, ethers.js/ethers-py and analogues for other blockchains)</li>
<li>Proficiency in Jira, Devtools console, Postman, TestRail (or equivalent)</li>
<li>Proactive and self-driven to be successful working in a remote environment</li>
<li>Knowledge of abigen and ability to write simple blockchain client using code generated by abigen is a big plus</li>
</ul>

<p>ANKR is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.</p><p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Web3 Jobs</a>, <a href="https://cryptojobslist.com/remote">Remote Web3 Jobs</a>, <a href="https://cryptojobslist.com/developer">Developer Crypto Jobs</a>, <a href="https://cryptojobslist.com/polygon">Polygon Crypto Jobs</a>, <a href="https://cryptojobslist.com/avalanche">Avalanche Crypto Jobs</a>, <a href="https://cryptojobslist.com/web3">Web3 Web3 Jobs</a>, <a href="https://cryptojobslist.com/compliance">Compliance Crypto Jobs</a>, <a href="https://cryptojobslist.com/discord">Discord Crypto Jobs</a>, <a href="https://cryptojobslist.com/python">Python Crypto Jobs</a>, <a href="https://cryptojobslist.com/javascript">Javascript Crypto Jobs</a>, <a href="https://cryptojobslist.com/defi">DeFi Web3 Jobs</a>, <a href="https://cryptojobslist.com/data">Data Web3 Jobs</a>, <a href="https://cryptojobslist.com/bnb">Bnb Crypto Jobs</a>, <a href="https://cryptojobslist.com/ruby">Ruby Crypto Jobs</a>, <a href="https://cryptojobslist.com/move">Move Crypto Jobs</a>, <a href="https://cryptojobslist.com/ethereum">Ethereum Crypto Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Web3 Jobs</a>.</p>

2nd Line Support Engineer

<p><b>Join the leading Crypto Brand in the Philippines!</b><b>Who we are</b>We are one of the oldest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.<h3> Main responsibilities</h3><ul><ul><li>Manage daily partner queries and concerns such as transaction posting or amendment, account requests or changes or technical issues.</li><li>Drive escalation of partner issues, coordinate key resources in the escalation process, and assist with partners issues through resolution.</li><li>Plan and implement strategies to provide excellent partner experience.</li><li>Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency.</li></ul></ul><h3>Minimum Qualifications:</h3><ul><ul><li>Bachelor&#39;s degree in Management, Finance, Business, or equivalent</li><li>Excellent English communication skills in both verbal and written form </li><li>Strong planning and analytical skills.</li><li>Self-motivated and highly-focused without needing close supervision</li><li>Highly trustworthy and extremely organized.</li><li>Flexible and able to adapt to a fast-paced environment</li><li>Passionate about building a company from the ground up and creating lasting relationships with customers  </li><li>A track record of getting things done - drive, ownership and execution are core to our culture at C<a href="http://coins.ph/" rel="noopener noreferrer nofollow ugc" target="_blank">oins.ph</a></li></ul></ul></p>
<p class="cjl-hid-lnk">Listed in: <a href="https://cryptojobslist.com">Crypto Jobs</a>, <a href="https://cryptojobslist.com/marketing">Marketing Crypto Jobs</a>, <a href="https://cryptojobslist.com/operations">Operations Crypto Jobs</a>, <a href="https://cryptojobslist.com/exchange">Exchange Web3 Jobs</a>, <a href="https://cryptojobslist.com/compliance">Compliance Web3 Jobs</a>, <a href="https://cryptojobslist.com/finance">Finance Web3 Jobs</a>, <a href="https://cryptojobslist.com/full-time">Full Time Crypto Jobs</a>.</p>