Customer Support Specialist
DMarket
8/18/2022
- On site (📍Kiev City)
- Full time
- Fiat
Required skills:
- 1+ years of Customer Support experience;
- FinTech experience would be a great advantage;
- Interested in gaming industry;
- Literacy, responsibility, attention, stress resistance are a must;
- Excellent communication skills and customer-oriented approach;
- Ability to multitask;
- Upper-intermediate level of English;
- Crazy-fast typer;
- Confident Steam user is required.
Responsibilities:
- Provide written support for customers in chats, tickets, instant messengers, social media — no calls;
- Communicate with users in English/Ukrainian/Russian;
- Review and moderate KYC applications;
- Review and moderate profiles marked by system as suspicious;
- Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution;
- Be flexible in a dynamic environment, quick-paced changes are constant.
We offer:
- Team of like-minded professionals
- Insurance
- A unique project with modern technologies
- Paid English classes
- Budget for professional development