Customer Support Specialist

DMarket

8/18/2022

  • On site (📍Kiev City)
  • Full time
  • Fiat

Customer Support Specialist

DMarket

  • On site (📍Kiev City)
  • Full time
  • Fiat
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Required skills:

  • 1+ years of Customer Support experience;
  • FinTech experience would be a great advantage;
  • Interested in gaming industry;
  • Literacy, responsibility, attention, stress resistance are a must;
  • Excellent communication skills and customer-oriented approach;
  • Ability to multitask;
  • Upper-intermediate level of English;
  • Crazy-fast typer;
  • Confident Steam user is required.

Responsibilities: 

  • Provide written support for customers in chats, tickets, instant messengers, social media — no calls;
  • Communicate with users in English/Ukrainian/Russian;
  • Review and moderate KYC applications;
  • Review and moderate profiles marked by system as suspicious;
  • Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution;
  • Be flexible in a dynamic environment, quick-paced changes are constant.

We offer:

  • Team of like-minded professionals
  • Insurance
  • A unique project with modern technologies
  • Paid English classes
  • Budget for professional development
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