Billing Operations Specialist

The Role

As a Billing Operations at Alchemy, you will help us improve customer experience through accurate and timely workflows and deliver improvements in our integrated financial systems with business partners, account executives and engineers.

Responsibilities:

• Build scalable billing and collection processes for complex user agreements and new business operations
• Build scalable and auditable onboarding processes for new and existing users
• Partner with account managers to solve user inquiries related to implementation, billing, and collections
• Partner with finance, product, and engineering teams to develop and improve processes for contract reviews and to anticipate changing business requirements
• Perform month-end close process and reconciliations
• Assist with system implementations for billings and collections
• Assist with monthly and quarterly analysis of key business metrics

What We're Looking For:

• 4+ years of relevant accounting or operations experience, with a degree in Accounting, Business Administration, or Finance
• The ability to be detail oriented, but can visualize the larger impact of a series of transactions
• Process-oriented with an understanding of both financial and operational controls
• Comfortable working with manual and automated processes
• Excellent communication, negotiation, and interpersonal skills

• A mix of public accounting and private industry experience
• Knowledge of (or experience in) the payments industry
• Experience reading and working with contracts
• Demonstrated professional experience using Excel and working with large data sets; experience with SQL is a plus
• The ability to be flexible and comfortable with changing requirements
• Demonstrated project management experience and the ability to work cross-functionally
• A builder’s mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation
• Web3 experience
• Founded a company or built side projects
• Experience in startups